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Comment Re:Rife (Score 1) 370

Well, see, that's the thing, I don't want my problem to "increase in severity and complexity." I (speaking as the hypothetical customer on the phone) want my problem fixed. That's it. Not a more severe problem. Not a more complex problem. A fixed problem.

But to get back to the point....

I get the use of the word escalate, in the sense of moving upwards, but to me it also has the connotation of being worse, just from the way it's used in other parts of daily life. E.g. "The fighting in Iraq escalated today."

I don't actually know what the right word should be when the CSR says "I'm going to (blank) your call."

Just saying "I'm going to move your call up the ladder to a more qualified person" would be nice. It gives you the sense that (while) the person speaking can't help you, they may get you connected to someone who can. Not as pithy obviously, but (to me at least) sounds a lot more neutral and a tiny bit positive.

And if it wasn't for false hope, there would be any hope at all.

Comment Re:Rife (Score 1) 370

Don't want to put words in Runaway1956's mouth, but I'm pretty sure he's angry more at the choice of the word "escalate" then the idea of tiered CS.

So in the end, pretty much a rhetorical question, since everyone knows that "escalate" sounds so much more professional then "I hate you, stop asking for a manager, I'm just going to pass you off to the stoned guy who thinks that DSL is the second generation of LSD."

Comment Re:Most deserving (Score 1) 829

You don't build them to use them, you build them so you don't have to use them. You also force anyone who thinks they need to counter them to spend resources on developing and deploying the countermeasures.

I don't know, 8 years ago a bunch of guys in a couple of airliners seemed to work out well....and hell, they didn't even have to build the plane themselves!

Really, how much more useful is a F-22 when compared to a UAV with cruise missile support from a ship off shore?

Comment Re:Learn how to learn (Score 1) 252

The internet is probably the last place you'd want to use to teach someone the importance of good writing. The amount of people who think it's cool to type in text speak, deliberately spell certain words incorrectly and various forms of leet speak mean that kids will think that a good writing style doesn't matter.

Then teach them how to distinguish between websites with good writing and websites with Of course, the second example may be a little extreme.

Comment Re:Change you can believe in (Score 2, Interesting) 377

Actually, if you are a modern civil engineer, you could probably get by just fine using nothing but Newtonian mechanics.

And just a note for all of the non-civil engineers out there; knowing "nothing but" Newtonian mechanics doesn't mean simple, back of the hand calculations. A (good) civil engineer needs to know the math that applies to many different subfields. For example, take the Zipingpu Dam, just knowing how to build that dam doesn't mean anything if you're building it over a weak spot on the earth's crust.

Similarly, just building a skyscraper doesn't mean just knowing how high you can build it before it falls down. It also means knowing how to model the effects of air flow around the building, the effects on/by the type of material used, etc. Anyone remember Gertie?

For more, feel free to see Wikipedia's article on civil engineering.

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