For example, a customer with a 13-month old computer gets "USB over current error" on ever boot.
I tried contacting Dell, since I have been having the most trouble with Dell computers. Dell regular tech support and Dell parts keep directing me to Dell out-of-warranty support, who wants to charge me a fortune just to re-diagnose that a USB port is broken.
At this point, some of my customers have given up and would just buy the replacement parts, but Dell is making it very hard to obtain exactly the same parts.
I am wondering if anyone else has noticed this trend? Does anyone have any suggestions for dealing with these issues (i.e. talking to manufacturers, not diagnosing the problems)?