Not everyone values the same features in the same way, and it's really really easy to make assumptions. Complexity vs simplicity, replay value vs. seeing everything the first time through, etc. Variety doesn't give an inherently better experience compared to something well polished. Really tiny changes to things like matchmaking can vastly change the experience, and really small UI stumbling blocks, can actually be a massive frustration; not because some users are dumb, but because they want something with literally zero frustrations in the limited time they can play. There's not even anything inherently wrong with players who really like shiny graphics. If that's what they enjoy, then good on them.
Even assuming that more accurate physics makes a more playable game seems pretty disingenuous.