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Comment Re:I thought Linux was supposed to be secure? (Score 2) 83

Nothing is so secure that a complete idiot can't screw it up and render it insecure (consider, fort Knox but someone stands the guards down and leaves the doors and vaults open).

When we say Linux is more secure, what we mean is that a reasonably competent person has a better chance of coming up with a reasonably secure Linux machine than they do using another OS.

Comment Re:Online ? Authors never shopped in real life (Score 1) 203

It's not the same. The price in Beverly Hills is the same no matter who you are. Everyone sees the same price. The coupons are available to everyone and offer the same discount to everyone. The sale is marked for all to see.

Imagine if there was no point at all in getting advice from a friend, acquaintance, or coworker about where the find the best price on X because the price will be different for you anyway. Also no point in shopping for the best price because by the time you've checked prices at 3 or 4 places, they will all be different when you click to buy.

Comment Re:A few ideas (Score 1) 97

Why would I need to ping my neighbors to decide if my internet connection is working? I was saying when you call Comcast and report your connection is down, rather than instating on sending someone to your home between the months of June and July, THEY should try to other modems near you first to see if it's more likely a line problem.

Comment Re:A few ideas (Score 1) 97

Comcast knows the MAC of every modem connected to their system and the associated account and service address. They HAVE to. So it's a simple matter of a database lookup. The customer doesn't get to control anything on the cable side of the modem so they can't block the ping (Which I believe is more akin to arping anyway).

So they know your address and they know the MAC addresses of the other modems on the same cable segment. Where's the problem?

Comment A few ideas (Score 5, Insightful) 97

First and foremost, when a customer says they're down, try to ping other modems in the same neighborhood. If those are down too, roll a line truck. Do not claim it must be a problem at their house.

Re-emphasize in training, if any light other than network activity is flashing on the modem, it is not a problem with their computer, don't try to sell them on paid Windows support, especially when they say they don't have Windows.

If the customer is using words you are unfamiliar with such as traceroute or ping, just elevate the call to someone who understands the problem.

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