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Comment Re:Read the article (Score 2) 90

Fortunately their ticketing (Jira) and documentation (Confluence) products are good for actual work as well. I've used them in the past in a network engineering role, and I use confluence now in an equipment support role. Confluence is what Sharepoint would be like if the Sharepoint developers had ever used Wikipedia and Sharepoint also wasn't garbage.

Comment Re:TR-069 targeted (Score 2) 27

As someone who has worked with TR-069 from the carrier/vendor side, that doesn't surprise me at all. There are some provisions for security in the TR-069 protocol, but they're not taken as seriously or implemented as rigorously as they should be. I think this is inevitable when it's done over a public interface. A better solution is to give the router two WAN interfaces on two different VLANs, one public for Internet service and one private for SNMP, TR-069, et cetera.

Comment Re: Own It (Score 1) 1321

Maybe, but an incompetent buffoon vs. a competent corrupt politician is still an easy choice. On one hand we can watch Trump fail to build a wall on the Mexican border, or we can watch Clinton succeed in selling influence and political favor for the better part of a decade. For the record I voted for neither. Voting is too important not to vote for someone you actually want.

Comment Re:Ugh, time to start shopping for a new ISP (Score 2) 67

If you don't request a map, the specific diversity details might not actually get into the hands of the people engineering the circuit/service. It's very common for the order to be entered into some system and the actual service order document to only be looked at by people who don't even really understand the language around diversity requirements.

However, if you request a map and (if needed) raise a stink, someone on the sales/order management side has to get in touch with someone in Engineering. When I was in network engineering I would always go to great lengths to wring actual signed service orders out of order management. Usually I'd be told that I didn't need it a few times before I got it. Pretty often I'd find something that wasn't put into the order database, like a diversity requirement or some technical requirement like supporting 9000+ byte frames or transparent to double-tagged traffic. Sometimes I'd find out that the OC192 was actually 10GigE or vice versa.
Ask for maps, trigger that Engineering involvement.

Comment Re:Ugh, time to start shopping for a new ISP (Score 4, Informative) 67

As someone who has priced and engineered these services from the carrier side, what you have to do is request maps. If it's a layer 3 service you also need to make sure the two terminating routers are fed diversely. It's pretty common to be able to get a Google Earth KMZ file of the physical path, but expect to pay much more because last mile diversity usually requires construction.

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