Comment Re:More people know that you might think (Score 1) 41
I disagree - Microsoft did a LOT of research into the ribbon. Their target were clerical employees and recent college graduates with minimal training.
I personally love the ribbon, and have seen it improve productivity quickly. It also allows for more and easier customization than was possible previously. I have a custom ribbon in my company. Having it with drop downs like the old days just wouldn't have worked as well, I don't think.