Comment A waste of time (Score 4, Interesting) 76
I work in IT Support at a federal agency. They have crammed IT into our ticketing system which is a tweaked version of ServiceNow. Its search tool drifts off topic faster than a conventional search engine, and if we let it write the conclusion section of our tickets, we have to do them over because they do not reflect the work that was done in order at all. AI complicates simple tasks and wastes time. That is the opposite of what computers are for.