I work at a help desk for a hospital and Physician's office network in Cincinnati, Ohio. Technology, as a boat anchor stopping people in their tracks, is especially bad in healthcare. The network here behaves like two cans and a string, especially since they piled on it with thin clients that have n internal storage and zero clients that are really just dumb terminals. Also, many full-fledged PCs are really showing their age. On top of that, most people who have to use the computers are intimidated by them, especially when dealing with Epic, an electronic medical records software that is obscenely complicated and unwieldy, but has somehow become the industry standard. There are also other software packages that complicate tasks that used to be simple.
Even people like janitors and cooks who need supervisors to dial the help desk for them are expected to use the computers to due tasks like check their now paperless pay stubs, and sign off on performance reviews. It seems computers have been simply thrown at problems they are not the right tool to solve, and created problems that did not previously exist. This is at a system that some magazine named the most wired in the region, or maybe it was the most wired in the industry. This distinction does not seem award worthy from my perspective.