The last 4-5 times I've used Uber, the driver/app has told me that they're arriving, and I've gone outside to wait. Then I've continued to be outside waiting for another 3-5 minutes before the driver shows up. I'm not sure if this is the app screwing up, or the driver declaring they're there early, but it's annoying in the middle of the rain and even more so in the middle of Canadian winter,
I figure, if you're going to penalize me for being 2+ minutes late (which can easily be the time it takes to transit from inside while ready to wherever the Uber driver is), I should get a credit on my ride when the driver makes me wait.
Cutting the cancellation grace period to under two minutes while also cancelling the wait grace period seems like a good way to fuck customers over. If something comes up and I know I'm going to take a few more minutes than I thought when I initially requested the ride, now I can't cancel nor can I wait it out without getting screwed.
While I've mostly stopped using the service because the UberX drivers are by and large bad drivers that don't know where they're going, this garbage prompted me to uninstall the app.