Disagreed. He's right on customer service. An AI customer service bot, done correctly, can be a much better end experience for the customer. The question here is, are they CHEAPER than the currently option? That costing is complicated, and it really starts on how the AI companies price each query.
As far as doctors? He's full of shit. How does an AI check your reflexes, feel for growths under the skin, etc. Perhaps, given all the same data, an AI is correct more often than a doctor. But GETTING that data still requires expertise and tools that AI's don't have. So... yeah.... full of shit there.
But what do you expect? He's trying to grow his business and justify the insane pay rates of the AI engineers they are hiring, along with trying to pay off the stupid high energy and infrastructure costs required by AI.