Mod parent up, because it's the truth.
To be fair, Ford made some fairly boneheaded mistakes and still CONTINUES to make some of those same mistakes. For instance, removing tactile knobs for key functions like heater control and placing them on a touch screen is horrible for both ergonomics and safety.
Next, something nearly every actual engineer knows working on a manufacturing floor - you don't don't make a fucking button a TOGGLE. One button turns something on, another turns it off. Otherwise, the switch better be a rocker or flip switch where the state is obvious. This is impossible using a touch-screen system - so any critical controls need to be moved OFF the touch screen.
There is never a reason I should need to reboot my touchscreen. Never. And yet, Microsoft has managed it. I particularly like when the voice control gets confused, and just 'dings' repeatedly like it wants a command. Or when it starts randomly forgetting playlists and voice commands. Or when it tells me phone numbers aren't available when they are.
I love deleting my phone out of the system and having to put it back in so it re-downloads the phonebook and un-corrupts it. I also love having to pull my USB storage and reinitialize the whole system so it can clear it's memory.
I love how Ford, in their infinite wisdom, created a way for the early versions of sync to use google maps then REMOVED that ability again. All because they want us to use a pay service that they created that isn't even close to good. I love how simply apps like Pandora can't interface - again because Ford wanted to develop all their own systems in house because they want to be able to SELL that user data to make a profit.
I just got in a buddy's Ram. Pandora that is interfaced with the touchscreen. Made me want to cry. Better yet, he had actual buttons on the dash for most important functions - like turning off the backup warnings and other things that can be annoying at times.
Jesus Christu Ford, get out of your own way. You brought out Sync to be first, but managed to fuck yourself 7 ways from Sunday in trying to make the system itself profitable, and now your system is a laughingstock, still isn't half as capable as the competitions, and the overall interface design sucks giant donkey balls!
You don't CHANGE the fucking menu tree structure based on what menu I'm in. I should be able to go forward and backward through all the menu and system settings, but if I enter through the phone menu I can't go up a level to get to systems - I have to exit the menu entirely, change the... ARGH. Fuckit.