Actually there is a culture of "I am on a mac, why do I need backups" that exists because things are so easy to setup, and faily so infrequently.

Not on the server level, but on the desktop / user experience level. And if they are buying a machine that apple is selling as "easy to use as their desktop machines" with "no IT required," then yes, Apple is mis representing their product.

Of course, Apple can't sell enterprise level equipment worth shit, and knows it. 90% of their sales staff (in enterprise) would rather sell a product and never have to maintain contact with that customer until they need to buy something more again. Anything requiring more work or knowledge than what they had anticipating and deployed in house will rarely get done, unless you are buying MILLIONS of dollars of equipment.

As I've said up thread, the chances that they have an IT person at all, as in someone whose job it is to maintain the functioning and support of their IT infrastructure and services, and to secure them, is probably ZERO. They are web coders and dot commers, who just had an idea, bought an xserve, and threw their code up on it and had it run, and then collected ad revenue.

Actually, since they were using an OS X Server, this is more telling of their skills than just how pathetic their backup plan was. I admin OS X boxes, but the last thing I would imagine using them for would be a HA data store for a website. The builds of php and mysql are not kept up to date, and really the only cases I have seen an OS X box deployed for webhosting was by web coders with no experience running an actual server. They liked they could get the box up and running with multiple IP addresses quickly, and would then just go about their work in apache. Not thinking about backup, not thinking about disaster recovery.

And while the hardware may look tasty and easy to buy (hey, one click ordering at store.apple.com, unlimited user licenses!!!), you can get a lot more bang for your buck with a dell or hp linux box.

Someone who had the ability to setup a Linux box might have had a few more grains of intellect to think to atleast run rsync with cron to backup the data store offsite, if even just once a month.

I mean, how did these guys plan to do a staged update, incase an apple software update broke their apache install? Break the raid, install on drive 1, and if it works, mirror over drive 2, therefore giving them no snapshot in time to roll back to?