Submission + - What are some of the best avenues to retrain someone in IT 2
The company got saved and is doing a lot better thanks to some good management and restructuring, but these people have literally been here their entire "career" and are now near retirement. Quite honestly, they do not have any experience other than reinstalling Windows, binding something to the domain and the occasional driver installation and are more than willing to admit this. Given many people are now using Mac and most servers/workstations running Linux, they have literally lost complete control over the company, with most of these machines sitting around completely unmanaged.
Firing these people is nearly impossible, they have a lot of goodwill within other departments, they have quite literally worked there for more than 60 years combined and I've been tasked with attempting to retrain these people in the next 6 months.
Given they still have to do work (imaging computers and fixing basic issues), what are the best ways of retraining people into basic network, Windows, Mac, Linux, and "cloud" first-level helpdesk support.