The truth is you better not be transparent at all, if any engineer on your staff is able to figure out what went wrong, nobody else will understand it, or it will end up being a trade secret.
I used to be a big Linux fan, way back in the day, before rabid fans would jump in and ruin any topic with their ridiculous statements. I still run a mixture of stuff, but increasingly it's becoming all windows just in an effort to steer clear of the kids that think they know everything once they figure out how to mount an iso. It seems more and more people are bailing, (ssh, ntp, etc)
It won't help. Nothing will help this load of nonsense. The real problem is people like the author actually think this way. Luckily, they have such a difficult time assembling their thoughts into a cogent statement that the whole whacky thing is exposed for the claptrap that it is.
To understand a program you must become both the machine and the program.