My Earthlink account took 6 months to cancel... (Score 1)

The entire experience was a comedy of errors. First I called to cancel and it took an hour of waiting on hold. They said they cancelled it. The next month, the credit card in question was billed again. Here's where I should mention that the credit card in question was actually my by-now-estanged husband's, and the continued charges were not helping the already-strained relations. I called back, and this time they said I couldn't cancel it without proving my identity (didn't mention that last time). Of course, I didn't have the credit card bill, nor the credit card. So I ended up having to fax them a copy of my driver's license in order to prove that I was really me. After THAT whole rigamorole, I thought I was done with those turkeys, but no. A few months later, I find out the card is still getting charged. I call up completely irate, and get it cancelled AGAIN, and they say they will credit the card for the past 2 months' charges. No, instead they charge the card ONE MORE TIME, at which point my estranged-husband calls them up and successfully cancels the account. Interesting when they say they won't cancel the account without proving your identity, and the only way mine got cancelled was by someone else. The whole experience soured me on *anything* that automatically bills a credit card. With all the technology we have in place, surely there has GOT to be a better way... -LauraCleo