Comment Re:Interesting methodology... (Score 1) 357
So... what this study is telling me is that, if I want my phones to be considered reliable, I can just create a mobile operating system that's so confusing and has so many software problems, that any hardware calls I DO get will be dwarfed by the sheer quantity of calls from people stymied by crashing programs and bad interface designs, and will therefore have a lower percentage of hardware-related calls. I suppose it's too much to ask for something like support calls per thousand units sold, broken down by problem type?
And yes, the actual article uses percent of support calls made as the sole deciding factor to rank which platform is most unreliable. I'm beginning to understand why nobody reads the articles here... you really aren't missing much.