There are alot of variable and depends on the type and levels of service you actually perform and provide. Overall it could be called metrics.
First this I would do is keep a diary of what you do (date/time reported, time in, time out, type of job, and LEVEL of emegency ie:CEO laptop-ASAP, CFO account issue-Ugent, new hire setup-2 days etc...) Using a break-fix or job tracking type of software (punch clock) will help.
Next is to figure out How much inconvence each of the types of job are and or cost to the business. I an employee is sitting idle cause can't use his computer (even though he could do something manually) is a big inconvence and cost the company productity - say about TWICE to THREE time the average salary of the employee (the company pays more that just say your 15.00/hour wage - like insurance, Payrol taxes, computer leases, and other benifits etc...). You could even figure out levels for like office vers CEO - but most likely not Urgent is always worth MORE than non-urgent.... Multiple people down cost (ie Server or Router problems) company more and there are thing we can't control or don't fix our selves - telco interconnect/internet lost etc.... (some contruction dug up a line or two on a few occation here....)
That then SHOWS how much VALUE you save the company.
Then there are other thing like more ADMIN style stuff - creating new employee accounts and installs and decoms and maybe a little bit of programing etc... all that can be equated to time and cost as well - Again time you input - is MUCH more that your hourly salary. Possably 3 to 5 time your salary....
That is the VALUE of what you inputed into the company.
However you have to be carefull as you ALSO have to account for your DOWN time as well (possably 2-3 time your hourly salary) - say ADMIN time / Clean up / prep time etc...
Regarless of how you setup your own metric or measurement - your "Value" will vary - possably ALOT (I know personally). It SHOULD not be used to say - well you did not do hardly anything today/this week/month... cause it should look at how well your performing and possably explain where your bogged down/over whemed and maybe need help or when you have free time to help maybe other people like the boss etc...
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