Could the FAA step in and create regulation preventing an airline from ejecting an already cleared and boarded passenger, unless:
- volunteering for another flight, with compensation
- life threatening situation
Sure it comes down to the decision of the pilot, but there should be a culture of customer service and if the paying customer is getting shafted then there is a problem. It shouldn't matter that they are in 'cattle class'.
Clearly staff shouldn't have been treated as VIPs and the screw up happened because people had already been allowed to board.
I hope this passenger gets more than just a flight home as compensation, since the way he was abused should never been permitted. I am thinking of an all expenses trip to Hawaii?
BTW with the attitude of the current administration towards any form of regulation, I am not too optimistic that the FAA will do the right thing.