Comment It is not just Ticketmaster (Score 1) 38
Ticketmaster offers a service to their customers: the bands, the venues... They have different plans, with fixed or dynamic pricing, different level of control on the secondary market, etc.. Their customers choose what they want.
They may have a quasi-monopoly on that service, which is a problem, and it can justify the high fees, but beside that, for pretty much everything they do, their customers asked for it. If tickets are sold initially below market value and resale at above face value is accepted *because that's what the customer asked for*, then there will be scalpers, and there will be bots. And if the event in question is a Taylor Swift concert, there are millions to be made, you are not going to stop the bots. They have botnets with residential IPs, they pay people to solve CAPTCHA, I can't think of any technical solution that won't hurt the fans more than they hurt the scalpers.
If you don't want scalpers, you need to treat the root cause, and it means either dynamic pricing (i.e. auctions) or ban resale above face value, something Ticketmaster can do if you ask them to. All Ticketmaster want is their commission, no matter how they get it.
All this to say that for anything but the fees, Ticketmaster may not be the most to blame. In fact I believe that Ticketmaster is happy to take the blame as to protect the reputation of the artists, evil-as-a-service.