Comment Re:I just tried it (Score 1) 43
First experience with the Prime free trial and the following cancellation was in 2016 (called Premium at the time), I did several times after that and I never had a problem. I never had a problem with Amazon in general, except for the following, who were mostly my fault:
- Forgot to unsubscribe after my trial period of Audible so I had to pay the monthly fee for a month, didn't get a refund but no problem cancelling, Maybe I could have got a refund by calling support, but I didn't bother and used the voucher I got.
- A single noticeable counterfeit received over about 100 purchases, a fake Samsung charger, but of good quality. I expected that considering I paid well below retail price. Didn't dispute, used the charger for years without problems. Now, I mostly stopped buying from sellers that don't pass the smell test on Amazon. If I want cheap Chinese crap, I usually go for AliExpress, which is significantly cheaper for the same product. In fact, many such Amazon listings are dropshipped from AliExpress.
In your situation, I suspect that someone else used your CC number for their own Prime account. It is possible that whoever stole your CC number had other payment methods, probably other stolen CC numbers, and he paid with them to renew his subscription. The surprising part is that both Amazon and your bank let an obviously fraudulent transaction pass several times, it looks like a big mess.