So there I was, listening to the new team that just bought the company I worked for. They spoke about how they convinced some pension fund manager to invest millions into the newly formed company. they bought another two in a shopping spree. "Strategic purchases to complement and complete our product portfolio and offering" -sounded good.
I was told that within a year (or two) this newly combined collection of hosting providers of different tiers will become a powerhouse. An industry leader, an international name. -promising news!
We were all told that the customer survey scores which are now in the 10-20% positive feedback range will become 40%-50% in a year and 60% and 70% in two which will be industry leading for the managed hosting industry.
(NPS 70 Average is a lofty target! - but let's stick with percentage for arguments sake)
Everyone was listening as the new exec, with his shiny new suit was giving his really enthusiastic speech. All the staff, managers etc all sat there, smiled politely and stayed quiet. He went on and on and showed us that graph with the green arrow that starts shallow but climbs rapidly, soaring towards the magical 100% mark.
Being a lowly entry level tech could not see how this can be achieved so quickly and I needed insight. I wanted to know more about this exciting new journey.
I raised my hand and was given permission to speak. I asked "Given that being the best or even in the top ten is a monumental challenge, what sort of changes or efficiencies are we going to make to reach that goal?"
The shiny suited exec looked at me in silence. I considered that he was formulating a detailed response and waited as did everyone else. After a few more seconds of silence his subordinate quickly stepped in with a helpful answer "You have to remember that efficiencies do not always translate to gains and gains is what we're after." - I stared at him, stunned. I realised at that moment that they had no plan, they had no idea and I was given an answer that provides very little in way of a meaningful detail because of it.
I asked my direct manager of the time, an introverted guy that would not associate with the rank and file, why there was no detail in the plan. He told me that he's sure that they would not invest millions without a detailed plan..which he was not aware of either. Of course this change also meant he was going to manage all of support across the companies...
A company wide skills survey shortly followed in which I was asked only questions about skills I did not possess. I was fired shortly after.
I've only had better employments in much more successful companies since.