I haven't been a gamer for well over a decade (except whenever a new Civ comes out - when you lose me for a couple of weeks - a tradition since the first Civ) so I don't know if things have changed significantly, but is 50 hours of play time currently considered a lot? Especially with a game described as giving you an infinite procedural universe to explore? But in any case, if he is the *former* Sony director why would this guy's quotes be part of the news story?
Also, if the other post I read where two people tried to meet and found out the game "universe" is not common/simultaneous among players, which was what was promised, I'd think that makes a huge enough difference to warrant a refund... I mean, the developers themselves had said it would take quite some time for you to meet someone due to the size of the game universe, so if after 1000 hours of trying you find out they were lying and you couldn't meet players, not only should you get a refund but also perhaps some compensation for the time lost in the futile attempt?