Comment Little to no quality control and horrible warrany (Score 1) 66
I've had multiple Surface products starting at the first Pro model. They are very versatile and "the ultimate Windows experience" but that experience doesn't speak to much in terms of quality.
The operating system aside (Windows indexer breaking, several driver problems, basic functionality missing and no ability to use the Feedback Hub without turning on full telemetry, etc), the hardware is/was riffled with problems. The Broadcom multi-communications chip (WiFi/Bluetooth) is a mess. It's been revision after revision, firmware patched a million times, etc. It STILL has problems connecting to networks, staying connected, "daydreaming," almost unusable with IPv6 until really recently, etc.
The power/dock connector is REALLY finicky on the newer models (bumping it disconnects the dock and bounces all the devices), the original Pro 1/2 connector is garbage, the display port pass through is more of a "when it works" and "when it works properly." IE, 4K is almost impossible to get working and requires a dance of turning off devices, unplugging/replugging, rebooting, etc. The DPI scaling stuff is a nightmare (yeah it's the OS but it's part of this experience).
Ontop of all this, the hardware is glued together and nearly impossible to work on, not without breaking it. Even knowing this "going in," it's frustrating when it's out of warranty and now they want half the price of a base model device to look at it. Oh, the hardware is extremely fragile. Dropping from 1 ft will shatter the screen. I've had this happen multiple times to me and several colleagues. If you baby the device, you might be fine, except I know someone who's device shattered in between the office, sitting on a car seat and taking it out at home. I don't know that you can "win" here.
The warranty is possibly the worst aspect of this device. Without the extended warranty, you will never get any service for anything on the device. They will claim it's impossible to have any defects, manufacturing problems, etc. With the warranty, they will fight you tooth and nail to replace it, asking you to re-install Windows even when the display is shattered as if that would make it any better. After they agree to replace it, they'll randomly lose your order (as in they don't even have a tracked incident for you), they'll lose your return even though the tracking information shows it received and signed for, the exchange will go great and you have your replacement and months later they charge you the full replacement cost (even though the incident has been closed for a month or so).
Oh, and one last thing, I had a device out of warranty by 1 day. Yes, I know it was out of warranty by a day, but the manager in store (Portland) refused to not only look up the device's extended warranty (they couldn't find it in their system and I had to look it up for them), they completely refused to work with me in any way. They basically treated me like I hadn't bought the device from them at all and forced me to either have to pay full price for a replacement (that they said they couldn't do there in store) or buy another device. Great customer service and support all around.
I fully believe their low return rates... knowing how they get them that low, that's something everyone should be aware of before going into a Surface device. You'll get a hard sell on accepting your broken device, even while in the warranty period.