Comment Re:I mean ... (Score 1) 88
Not at all. This is no different than those times an employee cannot hear or understand a person and asks them to pull up to the window. Is that also an "awful customer experience"? Because I can tell you right now, humans are not right 100% of the time taking drive-thru orders.
Further, you're not even considering the responsiveness. AI begins taking the order immediately, where employees often have a several second delay before they can get to you, and that's assuming they don't flat-out tell you to wait and then finally take your order a minute later. It's been my experience that the AI ordering (at Bojangles which I talk about in another comment) is faster and easier than all but the very best employees (so in other words on average it's better).