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Comment Re:Bad sign for any worker wit these groups/compan (Score 5, Insightful) 110

It's a tough situation. If you incentivize fixing "problem accounts", then you create the perverse incentive for people to create problems so that they can fix them and earn more.

Any incentive program needs oversight to watch for the most common abuses, which means that it needs to be simple enough to spot, and managed by people smart enough to maintain it.

I manage the incentive program for my department where I work, and I can tell you that it falls into what I feel is the 3-leg stool equation.

1. It has to benefit the customers
2. It has to benefit the employees
3. It has to benefit the company

If you can pull this off, you're good, but a BIG PART of this is human understanding.

Example. Last month one of my teams spent the entire month dealing with a messy bunch of clients from an acquisition. As such, their productivity (by the raw numbers) were way below the minimum thresholds for participation in the incentive program.

Their supervisor brought this concern to me. I'm not about to punish one of the best teams I have because they busted their asses to provide good service to clients we just gained from another company we purchased (and want to retain!!!).

So I said fine, those techs get an average of the 3 previous months' performance for bonus payouts for the month of August.

The techs were very happy with this (and continue to not shy away from work just because it's "difficult" or may detract from the raw numbers everyone is bonused on), their supervisor is the hero because he looked out for his troops, and I'm the understanding manager because I understand that no numbers for any incentive program can exist in a vacuum.

Productivity continues so the company benefits, the customers benefited and will continue to do so, and the employees benefited -- but only because human understanding made for reasonable exceptions.

If you don't run an incentive program with these kinds of approaches, you deserve the mess you inevitably get.

Comment Re:bizaro universe (Score 1) 325

This. I had something similar happen to me while I was in 9th grade.

And it all stopped when I said "fuck it!" and got into a fight with the most obnoxious of the bullies.

We fought very publically to a draw.

And from that day on, it was over.

Violence ends bullying. Nothing else, in my experience anyway, ever does.

Comment Re:What Weev did (Score 2) 161

The appeal brief (linked above) is worth a read. There's a lot of legal-ese in there (obviously), but it raises some very serious questions (not the least of which is double jeopardy.) There's also the legitimate question of what constitutes "unauthorized" access. From what I can tell, AT&T used those individualized headers as an authentication/authorization scheme, and relied on security through obscurity. Auernheimer changed the headers and gained access to accounts that were not his. There was no other authentication "challenge", no effort made on AT&T's part to verify the authenticity of the header, and no encryption.

Auernheimer is certainly a shmuck, but in this specific instance, I don't think he broke the law, and if he did, it was at worst a misdemeanor. I really think this is AT&T pushing for aggressive prosecution to cover their own tails: that security scheme was so weak that they'd likely have been subject to a lawsuit of their own had they not gone after Auernheimer aggressively.

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