As someone who does book design for a living, I always hated typographical abominations like straight quotes, fake small caps, non-use of ligatures on fonts that really need them (Bembo, Caslon, etc.), but I thought that since Microsoft Word (which like it or not is pretty much the standard word processor/text editor for ordinary civilians) has had "smart quotes" since Word 2003 (or even earlier) that straight quotes would become a thing of the past. I'm still hopeful that they will, especially with Unicode becoming more prevalent. (Slashdot is an obvious exception to the Unicode everywhere rule.) I do wish, however, people would stick with plain ASCII in (English language) emails, as my e-mail reader does tend to choke on Unicode, but I do recognize that's my fault for using old software.