The US has largely trended more authoritarian So, you agree with him. The left has ALWAYS favored authoritarian government from the days when the terms left and right were first used about politics during the French Revolution. Progressives believe that the government should employ "experts" who will tell farmers what crops to plant, when to plant them, when to harvest them, and how much to charge for them. They believe that the government should have experts who determine what the best diet is for people and enact regulations to make sure that people eat such a diet (or are penalized for not doing so). There is no area of life where progressives do not believe we would be better off doing what government experts instruct us to do rather than what we personally desire and that therefore the government should punish us, for our own good, when we do not follow the rules defined by "experts".
The only way I see automation bringing in more customers is if customer wait time was a problem already
That is because you either order a meal at the same fast food restaurant regularly, or you never order a meal at fast food restaurants. There are two restaurants (for certain meanings of the word "restaurant") near me that both serve similar, custom (as in, there are multiple options to choose from for each item on their menu). One of them has a person behind the counter who takes your order and puts it together. The other has a kiosk where you specify your choices, hit enter, and someone behind the counter puts it together while you go pay (this second one is also a convenience store and gas stations, so you may choose to buy something else while you are there). I don't go to either very often, but when I do, I prefer the second (and there are times when I decide to go out for lunch because the second is an option). The reason I prefer the second is because I can more easily go through the options and choose what I want than at the first (in no small part because I am holding up the line while trying to make up my mind). At the kiosk, I am not holding anyone up while I am deciding on what I want (OK, on very rare occasions they are so busy that all of the ordering kiosks are busy and someone is waiting for one to free up).
Now, what would you expect someone that was trying to avoid scrutiny to do, at this point, when they received the first official request for those emails?
I would expect them to do EXACTLY what Hillary did: turn over a limited number of the requested emails and delete the remainder while claiming that the ones turned over were all of them.
Work smarter, not harder, and be careful of your speling.