"Shah emphasized that Hippocratic isn't focused on diagnosing. Rather, he says, the tech -- which is consumer-facing -- is aimed at use cases like explaining benefits and billing, providing dietary advice and medication reminders, answering pre-op questions, onboarding patients and delivering "negative" test results that indicate nothing's wrong."
Benefits and Billing, handled by Revenue Cycle teams, at the healthcare institution. The other features dietary advice, medication reminders, pre-op and on boarding are done by registration and sometimes nursing staff.
Doctors think they know those areas, but they really don't, as they get very complex very fast, Insurance and billing in the United States, is miserably complex and it isn't our IT systems (which many for Medical Billing are really old and out of date) that create patient stress and issues, it is usually the Insurance Companies they find new ways to block coverage.
A friendly AI going I am sorry, but your insurance company decided to not pay for coverage of an pre-approved surgery, because your employer canceled your medical insurance for the week you took medical leave, so you owe us $30,000 but don't fear we can give provide a discount so you will only have to pay $12,000 with an easy installment plan of $1000 a month, for 1 year.