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Submission + - Reach out to an unhappy customer, get fired. (dustincurtis.com)

thatseattleguy writes: It started with a blog post complaining about the poor user interface design of American Airlines website (including a suggested redesign). The poster didn't expect a response, but received a nice and detailed email from a UI guy there, explaining why it was often tricky to good design at large companies, due to all of the different interests — but says that good stuff is coming, even if it may take some time.

So, how did AA respond when they learned of this? It fired the guy.

http://techdirt.com/articles/20091106/0337536829.shtml

Comment Re:Huh? (Score 1) 346

We can spend the bits on more than just resolution. Don't forget increases in frame rate (100fps+ needed for realistic fast motion), increases in color depth for more realistic dynamic range, and stereoscopy. And even if resolution on a conventional screen is bottlenecked by the human eye, dome screens need even higher resolution (or more practically, simulated dome screens using direct to eye projection). Also stereoscopy is an ugly hack that breaks when you change viewing position. A real 3D format would need a huge number of bits. This isn't even taking into account future upgrades to the human visual system, through cybernetics, gene therapy, or whatever.

Comment Re:With SSDs, who needs it? (Score 1) 329

CRT phosphors fade with exponential decay, tuned for very fast decay. This means that very faint ghosting is visible, but it's not enough to cause perceptible sample and hold blur. The bulk of the decay is finished in microseconds. Ghosting would be completely intolerable if slow phosphors were used.

Just flickering the backlight is not enough to imitate a CRT, because it would require buffering the whole frame instead of displaying it line by line, increasing latency. The correct method is to use a grid of LEDs, sweeping the lit part in time with the current line. This also allows for much less ugly dynamic contrast.

Comment Re:With SSDs, who needs it? (Score 1) 329

The new 120Hz LCDs aren't bad. I've been using a Iiyama Vision Master Pro 454 CRT for years, but I recently switched to a ViewSonic VX2268wm LCD. There's still visible sample and hold blurring, but unlike on a 60Hz LCD you only notice it when you're actively looking for it (assuming your frame rate doesn't drop below 120fps). Black level and color accuracy are poor as you'd expect from a TN panel, but I find motion quality much more important. No noticeable input lag. It's easily the best LCD I've used, and the convenience of an LCD (much shorter warmup time, small size, perfect geometry linearity, lower power consumption) outweighs the slight image quality/motion quality loss as compared to a CRT. Being able to run 120Hz at full resolution is also useful, because before I had to switch modes for gaming/movies because my CRT only did 100Hz at the highest usable resolution. I don't trust SSDs for long term reliability, but the performance boost is too big to ignore. I'm using a OCZ Vertex in combination with mechanical drives.

Comment Re:Yes (Score 1) 460

You experienced constant 60fps, low and predictable control latency, and zero sample and hold blurring. Your son will almost certainly experience variable low frame rate, higher and unpredictable control latency, blurred motion, and screen tearing. Do him a favor and find a dedicated 2D hardware games console and a CRT TV. Classic 2D gaming doesn't play nice with modern hardware.

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