You have no idea how pissed off the MxO community has ALWAYS been regarding SOE's refusal to market and adequately support this game. Most players now posting on the official SOE board are refusing to ever spend money on another Sony product, holding them directly accountable for the game's failure.
The game itself is actually quite an achievement. The environment is vast and magnificent even at mid-range video settings, the character models are the best human MMO avatars I've ever seen including lifelike animations, moods, emotes and facial expressions, the system of crafting is VERY extensive (and not very complicated, despite what a previous poster tried to argue earlier). The combat system of "Interlock" is fun and challenging, unlike any other MMO's, allowing for different fighting styles (Aikido vs. Karate vs. Kung Fu, for instance), and the MOST appropriate IP for an MMO thus far in the industry. And SOE basically let it wither and die with virtually no marketing, no promotion and not even a decently-sized staff. For the past year and a half, the game had no animator. Since January, the game has had no devs at all and was just on "autopilot".
Basically, SOE screwed this game, and it's a damned shame as its potential was so vast.