Comment Devs are at fault (Score 1) 91
Today's lazy dev mentality. Every fiscal quarter a certain dev or other will delegate a dangerous bug into the realm of "one-off". I am tired of this mentality of waving bug tracker reports away and closing them. We know they never get to the bug if it's delayed as a "corner case", improbable, right off the bat. They often close 'em when long enough has passed that we've stopped posting new leads, reports and requests for updates. Worse, many bug reports remain as "NEW" for years even after several different weeks of our trying to escalate them. It's intentional cruft.
Devs are saving face when they mess up. "One-off" is PR made to alude to some lottery-winning odds... a quantum soup with flukes so infinitely improbable that "NEVER GONNA HAPPEN AGAIN because the user will go away if we hide and we can pretend it never happened in the first place!" is the lie we're expected to live with and to spread to the users.
Helpdesk staff and programmers are supposed to follow logical thinking, fully aware that computers are powered by deterministic processes. A certain set of conditions will ALWAYS railroad an input from every single user who mounted the minecart right into a hard brick wall. It's just a matter of having the cart placed visibly enough for the conditions to be met over and over. Yet the people with the power to fix it deem the report as worthless due to negligence and shiny-chasing desires. The tech industry's drive is painfully shifting to a realm of stupid^W willfully hostile decisions the likes of Firefox, KDE4, Gnome3, Windows Metro and 10, SystemD proliferation and the Tracking + Analytics + Ad wars.
I've seen cases of severe bugs waved away by either hiding the feature that led to the bug or just giving an inaccurate warning that eventually comes back when some other related component is inadvertently not obfuscated with the same malice. Today's companies only "change" when something horribly high-profile happens and the reputation lands an egg on its face. The low-wage guys at the bottom were unable to change things when there was time and ample focus on the problem and reasons to fix it. Until tech makers --not tech *users* become the focus of today's court retribution worldwide (ie: being arrested for stupid stuff like breaking in when you're reporting an authentication / login breach as a user, but never seeing arrests of developers who create the breach to abuse the back door, let alone policy-makers... closed-door conspirators and knowing CEOs --think internet of things and remote power plant insecurity, while you're at it), things will continue this way.