Comment Re:NoScript (Score 1) 731
Remember business people... "The customer is always right."
That is probably the most often quoted falsehood in all of business.
Customers are frequently wrong, and sometimes their actions are outright hostile.
Up to a certain point, it can be beneficial to overlook that in order to maintain good relations. The long term benefits may be worth taking a short term hit.
Beyond that point, the correct response is to dump that customer as quickly and cheaply as you can manage. Ideally, you at least do it with no hard feelings, but sometimes even telling them bluntly to shove it is justified.
Unreasonable people often think that a little authority, such as "I'm the customer!" will make them magically become reasonable without ever going through the effort of evaluating their ideas and rejecting the ones that make no sense
Anyone who has ever been young and worked an entry-level job that involved customer service knows this. I sincerely believe businesses are encouraging stupidity by ever accommodating such people. If no one did so, no business would feel a need to do so in order to remain competitive. One could almost argue it's a form of tragedy of the commons (inasmuch as a given marketplace is "common" to all participants), in that Business A knows it better tolerate such stupidity because the competition would.