Comment Re:Capital One ruins everything they touch (Score 1) 178
I feel you on the local bank. My local bank, one with a long history in my area and the first bank I opened an account with in highschool, got bought out by Wells Fargo and it just went to hell. I'm still sad about that one. I'm not surprised that Capital One was similiar when dealing with a local bank.
On your other points, I've never had any issues with Capital One website or tech. I've used the chat function a handful of times over the years (I had an accidental late payment on a credit card once; one check I was depositng was having issues clearing; etc) and they were very good. Removed my fees in the case of the late payment, figured out the failure to deposit. Basically, nothing to complain about. I don't doubt your experiences at all, I just haven't had the same.