How DirecTV overhauled its 800-person IT group with a game

mattydread23 writes: Most gamification efforts fail. But when DirecTV wanted to encourage its IT staff to be more open about sharing failures, it created a massive internal game called F12. Less than a year later, it's got 97% participation and nearly everybody in the IT group actually likes competing. So what did DirecTV do right? The most important thing was to devote a full-time staffer to the game, and to keep updating it constantly.