Social Security Administration will only communicate through Twitter (X)

smooth wombat writes: The Social Security Administration has announced the only method it will communicate with the public or media is through posts on Twitter (X). This change took place after large numbers of communications staff were either fired or reassigned, sometimes to less senior positions. SSA Midwest-West (MWW) Regional Commissioner Linda Kerr-Davis told employees in a call Thursday that those regional offices will no longer issue press releases or “Dear Colleague” letters to advocate groups.

SSA is centralizing its process for responding to all inquiries, except those coming from members of Congress. For non-congressional inquiries, SSA regional offices will send their draft responses to SSA’s deputy commissioner of operations for review.

The Washington Post reported Wednesday that SSA technicians received an email that read: “Effective immediately, do not respond directly to any public or congressional inquiries.”