Best Workforce Optimization (WFO) Software for Avaya Aura

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

ice Contact Center is an all in one customer communications solution that can handle all your contact center needs. Keep ahead of the curve and offer more than a call center. Develop into an enterprise-class omnichannel contact centre solution. You can invest once in your platform and infrastructure with an all-in-one solution. There is no need to support multiple systems or add technologies. With over 100 pre-built reports, you can easily identify which processes need to change and when. So customers can reach you wherever it is most convenient, add social media and mobile channels into your contact center. ice Contact Center was designed with customers and users in mind. We offer a single solution that can meet all your needs and enable you to effectively serve your customers.

The nature of conversations at contact centers is changing dramatically. The conversations that are made via voice channels are more complex and require a human touch, thanks to digital technology. These emotionally charged conversations are a key factor in customer loyalty. Organizations have difficulty training their phone workers - in-house, remote or in a BPO - on the soft skills that are essential for customer success. They lack key behavioral insights that can drive improvement and understand the impact on each customer interaction. Cogito provides an artificial intelligence coaching program to enhance the emotional intelligence of telephone professionals.

CommunityWFM is an innovative WFM solution which keeps everyone involved in scheduling. The system was developed with an emphasis on collaboration between remote workforce managers (WFM) analysts and supervisors and agents in order to improve forecasting. Cloud workforce management software designed for WFM professionals will make them more productive in their jobs. Save time and money by combining intraday management with automated planning solutions. Mobile WFM is more important than ever. Community Everywhere is essential for optimizing scheduling. The mobile solution for agents, WFM professionals, and supervisors to communicate their schedules and work shifts. Agents can view their schedules in real time directly within the app, so they won't miss any upcoming shifts.