Best Workforce Management Software for Oracle APEX

ProHance is a cutting edge, global operations management platform. ProHance is used by top Fortune companies in their global centers to unlock their human capital's true value. ProHance empowers organizations to increase efficiency and optimize employee utilization by providing deep insights into employee and team performance. With over 100 customizable reports, our modular SaaS-based approach allows enterprises to measure time and effort contribution. ProHance is trusted by our clients. They have seen productivity gains of 15% to 30% within three months of deploying the solution. With over 370,000+ users in 25 countries. ProHance is quickly becoming a key enabler for organizations in building a connected, visible, engaged, and optimized workforce.

Cross CRM assists contact centers with quality management and increases productivity for each phone call, chat or digital. Cross CRM allows for significant cost reductions in quality control and reporting. CROSS-CRM allows for online training programs and AI powered speech analysis to track each agent's progress.