Clinic HQ Description
Designed for Spay/Neuter Clinics. It's flexible, reliable, and easy to use It's all about making your life easier. You can change the world by spay/neuter, and we manage that. Stationary Clinics. We provide all the tools necessary to schedule appointments, manage your capacity, enter financial and medical information, and create amazing reports for your stationary clinic. Mobile Clinics. Mobile Clinics. We offer a unique set o tools, including location management, geo-specific appointment reminders and online location scheduling for unlimited mobile spots. Wellness. Spay/neuter clinics increasingly include a wellness component to the services they offer. Our tools include a calendar, reminders, and a walk-in scheduler. Responsive layout that adapts to your mobile devices. You can book appointments from any device. You can also check the daily roster and grab a quick statistic. The dashboard allows you to check how the daily flow is going.
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Clinic HQ User Reviews
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Cornered the market and underserved it Date: Feb 13 2024
Summary: If you have a programming background, spend two weeks reading their manual (which changes constantly so don't bookmark anything, it'll be gone when you come back), and only do spay/neuter, it's a decent software. But if you do wellness clinics, dentals, or other low cost procedures in a shelter environment, be prepared to feel lost and alone. Make friends with others using the software, because they are going to be better help than their help desk.
Positive: For HVSN, it's got all the bells and whistles: online scheduling, automatic confirmation and reminder emails, online consent forms for owners, running drug log, customizable default surgery profiles.
Negative: The UX is horrible and the company has no plans to work with a designer. Information is not archivable; any changes to profiles for today, impacts everything in the past as well (except patient records, those are archived). Their help desk is woefully understaffed and we're often referred to the manual, which is not updated as they release new features. There seems to be no beta, just wake up one morning and things are different, then get an email that afternoon explaining "updates". Server lag time can cause a significant hinderance and seems to happen weekly. The CEO is unreasonable and has a stranglehold on the market for HVSN software. If there were any other option, we'd use that over dealing with their ego.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Would love to give a 5 but client support and customer service is that bad. Date: Jun 26 2023
Summary: They don’t operate like a serious business. Long term reliability is questionable. They are also rude and unprofessional with clients. The hassle of dealing with them negates using the product.
Positive: Lots of great features for a high volume environment. Sometimes tasks take too many steps or the workflow is inflexible. Lots of opportunity for enhancements to maximize efficiency and give the client admin flexibility to configure features according to their specific business needs.
Negative: Client support is not good. Support is defensive when reporting product issues, gives the sense that they are bothered by you, provides minimal information, and seems to lack an understanding of how the software impacts a high volume clinic’s efficiency, bottom line, and reporting/legal requirements.
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