Best Telephony Software for Nonprofit - Page 9

Answer360 provides a comprehensive array of high-quality telecommunication solutions tailored for small to medium enterprises, educational organizations, and mid-sized companies. Our offerings include Hosted Voice over IP (VoIP) services, unified communications, and cloud-based voice software that are all designed to be effective, trustworthy, user-friendly, and cost-effective. We integrate your phone system and services into one cohesive package! Answer360 is at the forefront of enhancing operational communication in today’s intricate business landscape. Our mission is straightforward: to assist businesses in making informed decisions and managing their critical communication processes effectively. Through our innovative approaches, Answer360 fosters connectivity while reducing expenses and enhancing productivity, all supported by our reliable cloud storage solution. Built to be scalable and future-proof, Answer360 adapts its services to meet your specific business requirements, ensuring a perfect fit for your unique needs. With our commitment to innovation and efficiency, we aim to transform the way organizations communicate and operate.

Experience a swift return on investment through enhanced cost savings, operational efficiencies, and elevated customer service. Our Call Management System (CMS4) equips organizations with the tools to manage their telephony expenses effectively, offering in-depth performance analytics. Regardless of whether you operate a small system or a vast, globally clustered network, CMS4 supplies the essential information you need in your preferred format. The system can be deployed as an On-Premises, Cloud, or fully managed hosted service solution. CMS4 enables you to analyze traffic at each gateway or trunk group, generating grade of service reports that reveal whether your capacity aligns with demand. By leveraging this data, organizations can ensure their systems operate efficiently to accommodate present needs while also anticipating future demands. This adaptability not only optimizes resources but also positions businesses for sustained growth.

3CLogic is a leading cloud contact center platform that modernizes enterprise communications with employees and customers. The solution is built on Amazon Web Services (AWS) and offers advanced and scalable speech-enabled solutions for leading CRMs such as SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. 3CLogic has five continent-wide deployments and a growing client base of Global 2000 clients. It drives digital transformation through improved CX, organizational efficiency, reporting insights, and dynamic IVR, CTI and AI.

The Taridium IPBX is an advanced software-based VoIP PBX solution that effectively takes the place of conventional hardware PBX systems. It operates seamlessly on standard server infrastructure or via cloud services without necessitating additional licensing costs. Users benefit from an End User Panel that empowers them to manage various aspects of their extensions, including call operations through an operator console, accessing voicemail, setting up call forwarding, and initiating impromptu telephone conferences among other features. You can customize your extension to forward calls only during specific hours by integrating your iCalendar feed or by selecting from a list of preferred caller IDs. Each user is provided with a meet-me style conference room, eliminating scheduling conflicts and enabling live management of conference calls, including options to mute or remove participants as needed. Inviting users is straightforward, requiring just a click to have the system initiate a call to them, thus avoiding the hassle of complicated login procedures. This system redefines user experience by offering intuitive controls and flexibility that enhance communication efficiency.

Unify Your Communications! All your communications are in one place! You can chat, text, fax and conference as well as call, chat, text, conference, collaborate, and more. NetFortris Community unifies all communication -- voice, video and messaging, collaboration, conferencing and meetings, as well as call center -- in one platform that is easy to use. We also put it in the Cloud so your team can collaborate on any device, from anywhere, whether they are at work, home, or on the move. NetFortris Community is built to meet your business communication needs today and tomorrow. Comm-unity is easy to scale as your business grows. It always works when you need and gives your team the most recent functionality. Having all communication channels in one place will streamline teamwork and increase productivity. Comm-unity is available to your team from any internet-enabled device. You can work at home or on the move. Comm-unity grows with your business, whether you add hundreds or one user.

GAO Research Inc. serves as a comprehensive software solution provider specializing in embedded modem software, fax modem solutions, speech codecs, and telephony software tailored for electronics, telecommunications, and semiconductors in embedded engineering. The company delivers an array of services including VoIP and FoIP solutions, alongside V.92 and V.90 softmodems with fallback capabilities, Super G3 and G3 fax software, as well as advanced speech and video codecs, all compatible with the widest variety of DSPs and microprocessors in the industry. Beyond offering high-quality software, GAO is committed to providing exceptional technical support, deep platform knowledge, and cutting-edge testing facilities. Furthermore, GAO equips system designers and engineers with a comprehensive VoIP packaged solution that encompasses modules for both fax and data over IP, ultimately streamlining development timelines and expediting market entry. A typical IP Telephony System consists of essential components such as User Interface, Voice Processing, Network Protocols, Network Management, and System Services, all of which contribute to efficient system performance. This holistic approach ensures that clients receive not only innovative software solutions but also the necessary tools to enhance their operational capabilities.

VQmon is an embedded library for real-time media streams like VoIP, IP Videoconferencing, and Video Streaming. VQmon provides real-time analysis of IP-based media streams, providing detailed analytics and QoE scores. Library APIs and standardized payloads for RFC 635 (SIP PUBLISH), and RFC 3611 are both available to get metrics. VQmon has been integrated into over 500 million IP phones, media gateways and test tools. VQmon is highly efficient, scalable, and uses a fraction of a microprocessor to monitor a single voice stream or video stream. It also processes large volumes of streams in multicore servers at more than 2 million packets per core. VQmon can be used on a variety of operating systems and processor platforms.

Softdial Contact Center™ is Sytel’s flagship suite of feature rich contact center applications and service. It is currently driving 50,000+ customers in 50+ countries. SCC's robust APIs can be customized, adapted, and white-labeled in order to meet any business needs. SCC manages all communication channels, including voice, chat, emails, and messaging, automatically blending and balancing contact between all agents, queues, and campaigns using its Automatic Session Distributor.

Since its establishment in 1978, Database Systems Corp. (DSC) has been at the forefront of offering computer software solutions and call center technology to various businesses and organizations. Our CRM software application, Telemation, was designed with the belief that timely and professional information delivery is crucial for business success. Furthermore, in today's ever-evolving business landscape, the ability to adapt is equally essential. From the outset, we have integrated this principle into our contact center software design. Consequently, many call center managers, each with their distinct and evolving needs, have opted for and continue to rely on Telemation as their preferred solution. When rapid implementation of new programs or modifications to existing campaigns is necessary, Telemation stands out as the go-to choice. In addition, Telemation is equipped with CTI capabilities that complement our call center phone system, which includes features such as outbound predictive dialing, inbound call distribution (ACD), and Interactive Voice Response (IVR). Moreover, our phone system also incorporates Text To Speech functionality, enhancing communication further. This comprehensive suite of tools positions Telemation as an indispensable asset for modern call center operations.

Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.

If you're seeking to enhance customer support and sales functions, integrate innovative customer experience solutions, or develop a self-service automation strategy, Humach stands out as the outsourcing partner that tailors the ideal mix of services to suit your business needs. By choosing Humach, companies can streamline their outsourcing processes while enhancing the quality of service, all while maintaining cost-effectiveness. Our approach merges top-notch live agents with cutting-edge contact center technology, allowing you to concentrate on your core priorities: your customers and achieving business growth. Our dedicated live agents excel in delivering outstanding customer service, ensuring that every interaction is positive and memorable; they become an extension of your own team. Additionally, our AI-driven Digital Agents enhance customer interactions by providing quicker and more engaging experiences, thereby allowing live agents to focus on high-value tasks rather than repetitive duties around the clock. This combined strategy not only elevates service standards but also promotes long-term satisfaction among your customers. With Humach, you can be confident that your outsourcing needs are being handled by passionate professionals committed to your success.

Voxtelesys has been designated a preferred carrier for several PBX and Dialer vendors. With an in-house team of software and hardware engineers, we support the products we sell. Every day, we are custom-coding new applications to improve connectivity to Voxtelesys' services. Voxtelesys will make your decision easy once you see how they support customers. We answer the phones and take care of business. Voxtelesys offers scalable IP Communications services to businesses and contact centers of all sizes. Our High Capacity SIP Trunk with Next Generation Routing supports contact centers with 4 to 4,000 lines. Our carrier-grade SIP termination service is fully redundant with 99.999% (five nine) reliability and offers unparalleled integration power with your network infrastructure. Our SIP service is based on the G711/ULAW/ALAW codecs and delivers the highest call quality.

We provide a versatile solution tailored to meet your business telephony requirements. STARFACE delivers an ideal communication system, whether you prefer hardware or software options, all sourced from a single provider and proudly “Made in Germany.” The events of 2020 have highlighted the necessity of maintaining connections with both colleagues and clients, regardless of their location—be it in the office, at home, or traveling. Thanks to STARFACE UCC Clients, staying connected has never been more straightforward, with features that include business telephony, convenient video conferencing, instant messaging, and file sharing. Effective communication is the cornerstone of any successful business, and its importance has only intensified in today’s world. You can also access our telephony system seamlessly from your Android device or iPhone, allowing you to make calls using your landline number directly from your mobile phone and utilize key functionalities just as easily as you would through the main user interface. This level of flexibility ensures that you can remain productive and engaged, no matter where your work takes you.

Our voice platform offers a comprehensive array of products and services designed to automate various business processes and fully capitalize on the benefits of cloud telephony. Experience the capabilities of cloud telephony and access all your communication solutions from a single source. Allow your customers to reach you effortlessly while expanding your business on a global scale. YakoVoice boasts a robust cloud infrastructure distributed across multiple regions to guarantee high availability and reliability. The system is meticulously crafted and rigorously tested to ensure optimal performance. In the event of an unexpected outage in any region, our resilient cloud infrastructure is crucial for effective failover management for each toll-free number, maintaining seamless communication for your business and customers alike.

In a modern landscape where constant connectivity is essential, relying on an outdated phone system simply won't suffice. Transitioning to a cloud-based telephony solution like Cloud Dial enables your business and customers to remain connected, whether in the office or on the go. Cloud telephony delivers top-notch business-grade voice services along with sophisticated call features that can be accessed via desk phones, PC softphones, or mobile devices, ensuring you never miss crucial calls. A virtual private number is a special type of phone number designed to redirect incoming calls to a selection of pre-determined phone numbers, commonly referred to as a follow-me number, virtual number, or Personal Number in the UK. This innovative system allows users to configure call forwarding based on specific times and days, utilizing time-of-day routing, for instance, directing calls to your office during business hours while forwarding them to your mobile on weekends. By leveraging this technology, businesses can enhance flexibility and responsiveness, adapting their communication strategies to meet the dynamic needs of their operations.

If you find a number available for purchase on our site, you can acquire it within just one hour by signing up online! We are so sure you'll appreciate our offerings and customer service that we don’t bind you with lengthy contracts. Should you prefer assistance outside of our online tools, our Australian support team is ready and eager to help you. We pride ourselves on providing some of the most attractive rates in the industry, without any hidden fees or unexpected charges. The technology that supports our easy inbound products and services ensures your business remains connected no matter where you are. With us, you’ll never miss another chance to connect with a customer! At easyinbound, we aim to make every part of the process simple, from understanding our services to setting up your phone service and using our products seamlessly. Our knowledgeable staff is dedicated to helping you grasp the technical intricacies that we've worked diligently to master, ensuring you get the support you need. We're committed to making your experience as smooth as possible at every stage.

Introducing the perfect international calling app designed for you. Make calls to any mobile or landline number effortlessly, with a focus on reliability and affordability. The person you are calling does not need to be connected to the internet or have the Talk360 app installed. You can purchase call credit anytime through the app or from over 1.25 million retail locations globally. If you're not satisfied with your call experience or the app itself, our Support team is ready to assist you. Looking to reach out to loved ones overseas? Our user-friendly app provides an affordable way to connect, reinforcing our belief that international calling should be within everyone's reach. With our service, you can even contact individuals abroad who lack internet access or smartphones. We truly bridge the gap with our international calling solutions, making it simple for you to maintain communication with friends and family far away. The Talk360 app ensures reliable and economical calling to any mobile or landline number worldwide. To make purchasing call credit accessible for all, we accommodate local currencies and over 60 different payment methods to suit your needs. With our app, staying connected has never been easier or more convenient.

VOS3000 is tailored for operations at the carrier level, offering a comprehensive suite that includes Account Management, Exchange Rate Management, Rate Management, Package Management, Cards Management, Gateway Management, Phone Management, Softswitch Management, IVR Management, System Management, User Management, Data Query, and a Web Self-Service System. Additionally, it features supplementary modules such as the Global Card Business System, which can support up to 10 million cards, and the Extreme Media Proxy, enabling you to create a robust, dependable, and high-performance operating environment. This softswitch is compatible with SIP, H323, and SIP-H323 protocols, boasting an impressive capacity of up to 10,000 concurrent calls. By enhancing processing performance and reducing CPU usage, it ensures efficient operations. Furthermore, the H323 Add Signaling option can be selected for both the Caller (Calling Party Number / Source Address) and Callee (Called Party Number / Destination), while also incorporating a process number that functions as a local phone capability for gateway mapping, thereby increasing overall functionality and versatility.

IQ Telecom offers tailored software and solutions designed to meet the unique needs of various businesses. Their extensive range of services, including VoIP, IVR, Dialer, SIP Termination, and IP PBX Phone Systems, are not only highly scalable but also available in hosted (virtual) and on-premise formats, allowing clients to significantly reduce costs and save valuable time, ultimately providing them with a competitive advantage in their respective industries. Furthermore, this adaptability ensures that businesses can grow seamlessly while leveraging advanced technology to enhance their operations.

MiCloud Connect offers a user-friendly, comprehensive solution for cloud communications, collaboration, and contact center needs. It merges a straightforward user interface with the trusted dependability of Google Cloud, ensuring that every feature is both simple and secure. With Google Cloud's top-notch reliability, security, and scalability, users can count on consistent uptime along with SOC 2 and HIPAA compliance. The modern and intuitive design allows both end users and administrators to swiftly complete tasks through single-click options, a smooth cross-device experience, and real-time management capabilities. Transitioning to this service is made seamless with clearly defined expectations and timelines, allowing for a quick and assured switch. Administrators find it straightforward to enhance functionality and adjust permissions instantly through the admin portal. Its robust PBX capabilities, sophisticated call management, and versatile communication options—including softphone, mobile, and IP desk phones—empower users to communicate and collaborate effortlessly from anywhere. Ultimately, MiCloud Connect redefines how teams interact in a dynamic work environment.

Sangoma Wholesale Carrier Services, previously known as VI Communication Services, has been tailored to enable Internet telephony service providers (ITSPs) and managed service providers (MSPs) to deliver the high-quality services their clients desire seamlessly. Companies can utilize our communication APIs to integrate voice and messaging capabilities into their applications, facilitating effortless interaction with their customers. As an ITSP, MSP, or value-added reseller (VAR), you can enhance the offerings for your current retail SIP trunking clientele by providing additional phone numbers and VoIP services that may not be accessible within your current network, thereby generating new revenue opportunities. Alternatively, if you're just beginning your journey, you have the option to launch a new retail SIP trunking service and incorporate the features you wish to provide to your clients, including messaging, conference bridging, and a variety of other functionalities to enhance their experience. This flexibility allows businesses to stay competitive in a rapidly evolving market.

An exceptional customer service experience flows effortlessly, utilizing intuitive technology to direct inquiries to the appropriate resolution or representative, independent of the communication channel. Telia ACE is an innovative platform that fosters smooth customer engagement and intelligent dialogues. Its integrated intelligence quickly guides users to answers or connects them with knowledgeable staff, ensuring that your team remains proactive during each interaction. Explore what Telia ACE has to offer and discover our partnership with Google’s Contact Center Artificial Intelligence Cloud through the 'Morning Coffee' initiative. You will access a comprehensive suite of features essential for efficient online customer support, which includes intelligent FAQs, chatbots, and live video capabilities. The simplicity and effectiveness of the system are noteworthy. Our chatbot is capable of independently addressing a wide range of common customer inquiries, yet it can effortlessly escalate the conversation to a human agent when necessary. This transition occurs without interruption, preserving the context of the discussion and ensuring that the customer's query is never overlooked. By integrating these advanced tools, businesses can enhance their customer service experience significantly.

Everything essential for engaging with the FreeSWITCH platform is provided here. FreeSWITCH serves as a Software Defined Telecom Stack, facilitating the shift from traditional telecom switches to a flexible software solution that can operate on any standard hardware, whether it’s a Raspberry PI or a powerful multi-core server, thus unleashing the telecommunications capabilities of various devices. When paired with our cloud platform, SignalWire, FreeSWITCH can connect seamlessly to external networks and adapt to any scale of operation. To simplify your initiation, a pre-configured virtual machine come complete with comprehensive written and video tutorials, allowing you to get started quickly—just install VirtualBox and you will be set up in no time. For those with advanced programming skills, there are detailed instructions available to compile FreeSWITCH from source or explore other manual installation methods. Additionally, if you have a Debian instance available, you can find thorough guidance on how to install our packages from the provided link, ensuring versatility in your approach to utilizing FreeSWITCH. This platform truly empowers both beginners and seasoned developers alike, making telecommunications more accessible than ever.

Wolkvox is a comprehensive cloud-based software solution designed for managing call centers, allowing businesses to enhance their communication across a wide range of web chat applications and social media platforms like Telegram, WhatsApp, Line, Twitter, Facebook, and Instagram. This platform facilitates interactions through various channels, including video calls, landline phones, mobile devices, SMS, email, and others. Organizations can categorize their customers, monitor and record client interactions, and generate insightful reports that help in evaluating the effectiveness of campaigns and the performance of agents. Among its many features, wolkvox boasts a user-friendly drag-and-drop interface, the ability to make simultaneous calls, AI-driven speech analytics, and elements of gamification to engage users further. Additionally, administrators benefit from a predictive dialer that allows them to set custom rules for virtual agents, manage call routing, and craft templates for email and SMS outreach. Furthermore, wolkvox seamlessly integrates with a variety of third-party systems, including ERP, business intelligence, CRM, and other information management platforms, making it a versatile tool for businesses looking to optimize their customer service operations. Each of these features is designed to enhance efficiency and improve the overall customer experience.

Introducing a comprehensive macro tool tailored for micro businesses, Burner provides a dedicated business phone number complete with contact management and marketing features, all conveniently housed within a single application. This innovative solution acts as your "alternative" number, offering a sophisticated privacy shield suited for the modern smartphone landscape, empowering users to regain control over their communications and personal information. With the ability to create and oversee multiple phone numbers for voice calls, SMS, and MMS, Burner stands out as a quick, secure, and private option. Users can generate an unlimited number of lines on their iPhones, maintaining them indefinitely or 'burning' those that are no longer necessary. Created by Ad Hoc Labs, Inc., a dynamic startup located in Los Angeles, California, our dedicated team is driven by the vision that communication in real-time should prioritize social awareness and user privacy, and we view Burner as just the initial step in this exciting journey. As we continue to develop and enhance our offerings, we remain committed to evolving the way individuals and businesses connect.