Best Web-Based Returns Management Software of 2024

ReverseLogix is the only purpose-built, end-to-end returns management system (RMS), that can be configured and adapted to serve hybrid environments, as well as B2B and B2C. We do more than solve the logistics puzzle of returns. We optimize it. We provide a better customer experience and build loyalty. You can increase your profits, improve your processes, make efficiencies, and remain competitive. Manage customer registrations, coordinate return requests, and perform both in warranty and out-of warranty repairs. ReverseLogix is a Returns Management System (RMS), software solution that businesses trust to improve, connect and optimize their entire returns ecosystem. Learn how to make the entire return lifecycle seamless, enjoyable and efficient. Customer satisfaction and brand loyalty are increased while fraud and contra-revenue negotiations are reduced. Streamline your stock rotation and fulfillment operations to reduce logistics costs.

Return Prime is the best returns app. It allows you to manage all of your returns, exchanges and refunds from one place. It allows customers to request a return or exchange on their own. This will help you reduce support queries and build trust. You can instantly send return labels to your customers via email and refund them via gift card, discount code or to their cards. The app has been rated 5 stars by the App Store and is trusted by thousands upon thousands of merchants around the world. Customer support is a key element of any app. This can be easily verified by our reviews. Take a look at our reviews and you will find that we can solve all your exchange and returns problems in no time. Live chat is available to receive instant answers and solutions.

Elite EXTRA: Transforming Last Mile Logistics Elite EXTRA is dedicated to revolutionizing last mile logistics with its state-of-the-art software suite. Our goal is to streamline your logistics processes, enhance your profitability, and deliver exceptional customer experiences. Since our establishment in 2008, we have been at the cutting edge of logistics innovation, serving over 325,000 users globally. Advanced Solutions for Simplified Logistics At Elite EXTRA, we recognize the challenges inherent in last mile logistics. Our software suite is crafted to address these challenges directly, offering powerful tools that optimize routing, improve delivery accuracy, and ensure timely deliveries. By utilizing our solutions, businesses can reduce operational costs, boost efficiency, and exceed customer expectations. Commitment to Excellence Elite EXTRA is more than just a software provider; we are your partner in success. Our team is dedicated to hard work and treating customers with the utmost respect. We recognize that every business is unique, which is why we offer personalized support and tailored solutions to meet your specific needs.

Cahoot, the next-generation eCommerce order fulfillment system, is powered by our easy-to-use eCommerce fulfillment software. We offer nationwide 1-day or 2-day delivery to more than 90% of the US population through our network of eCommerce fulfillment centers. Cahoot offers reliable and affordable US fulfillment services to major marketplaces like Amazon, eBay, and Walmart. We integrate with the most popular eCommerce platforms and shopping carts including Shopify, Shopify Plus and Magento. Cahoot, the first peer-to-peer eCommerce fulfillment platform in the world - think Airbnb for eCommerce fulfillment. Our fulfillment rates are often lower than traditional 3PL fulfillment networks.

Ordoro: hard to say, very easy to use. Streamline your inventory, shipping, and/or dropshipping. Whether you're just getting started or already in full swing, we've got you covered with three powerful apps—shipping, inventory, and dropshipping—designed to streamline and automate your daily order management tasks. Select any combination of our apps to help you re-focus on growth!

Cin7 Orderhive is a top-rated order management program that allows you to manage inventory, orders, shipping, and much more. Cin7 Orderhive is a powerful software that automates your business. It has a wealth of features that allow you to track orders across multiple channels, manage sales and purchase orders, and ship orders.

EcoReturns by Saara enables eCommerce businesses to reduce returns by an average of 30% using AI-ML-powered technology. With features such as returns analytics dashboard, incentive engine, risk assessment, and more sellers get to make data-driven decisions to reduce returns and drive the bottom line. EcoReturns lets sellers reduce their carbon footprint by focusing on returns prevention rather than returns management alone. What do you get? -Improved order quality -A reduced return rate -Enhanced customer experience with a fully branded portal -Actionable insights from returns analytics -Revenue protection through intelligent exchange options and an incentive engine -Ease to meet sustainability goals

WeSupply Labs assists merchants in providing the best customer experience after selling online. They offer integrated services that ensure a smooth experience for end-users. Summary of Features: Notifications proactive about delivery status Tracking Packages RMA & Returns Store Locator with complete SEO schemas and Social Integration Pickup & Curbside in Store for Ecommerce, ERP, and POS Connectivity Based on historical processing and delivery, the Delivery Estimate Algorithm Survey on Customer Satisfaction Score and Net Promoter Score Analytics & Statistics for data-driven decisions Branded Tracking Page to provide a premium self-service tracking experience Integrations Magento 2 - Complete integration from Order Tracking to Returns, Store Pickup and Store Pickup Shopify - Complete integration with Order Tracking and Returns BigCommerce - Integration from Zapier App Order Tracking Celigo - Netsuite – Full integration via Celigo

Ecommerce solutions can be used to scale a startup, or expand an existing enterprise business. Our suite of industry-leading apps will help you increase sales and save time. Get more conversions and a higher average order value by using pricing and promotion apps. You can also make recurring revenue with Bold Subscriptions and create custom products and experiences. You can scale faster with industry-leading subscription, checkout, pricing, promotions, and platform-agnostic solutions. Flexible, robust APIs allow you to deliver commerce-enabled experiences that meet shoppers wherever they are. Deliver customer experiences that convert without sacrificing speed to market Connect one or more of our commerce APIs with any front-end touchpoint. Use our proven subscription, checkout, and advanced price rule modules. Pre-built integrations for partner integrations to speed implementation and core APIs with central management for platform integrations and back end integrations.

The only shipping app that is more than a shipping application. This app is designed to help online shops that are customer-oriented grow their sales and reduce costs. All your orders in one place. We make it easy to manage all your orders, no matter if you own an eCommerce shop or an omnichannel business. Automated tools and tools that can increase your fulfilment speed by 4x. Outvio is designed for speed, flexibility, and optimization. You can print 100 shipping labels at once using Smart Barcode Scan Mode, or create your own shipping rules. Outvio is flexible and adaptable to your business operations. Enhance customer loyalty and the shopping experience. You can take control of the entire delivery process with your personalized tracking pages and perfectly timed email notifications. You can use the delivery flow to promote sales events or offers. Our AI can help you deal with delays before customers even know.

One-click suggestions encourage exchanges over refunds. Customers save an average 20% in their first year and are guaranteed 10%. Customers love in-person returns and they increase their lifetime value. Reverse logistics that is eco-friendly saves money and increases your value. Intelligent returns software suggests exchanges to increase sales. Shoppers have the option to return their items in any way they choose--at one of our 700+ Return Bars, in your store, or by mail. With bulk shipping and efficient processing at our hubs, you can expect dramatically lower reverse logistics costs. Traditional reverse logistics is expensive. They can save 20% by accepting exchanges and returns in-person and shipping aggregated items in bulk. Three quarters of online shoppers consider returns the most difficult part of shopping online. 87% have said they will not shop with them again after having had to return items. Happy Returns customers find that their most valuable customers shop and return to them.

Introducing Kentro – a modern ERP solution crafted for the digital age of E-Commerce. Unlike traditional, cumbersome ERPs like NetSuite or SAP, Kentro offers an intuitive, powerful platform at a fraction of the cost. Manage everything from real-time inventory and multi-channel orders to supply-chain dynamics and accounting automation with ease. Kentro seamlessly connects with over 100 external tools and 5000+ zaps, eliminating disconnected processes and reducing manual work. Our suite includes a multi-purpose online store, drop-ship automation, product catalog management, and a rules engine for workflow automation. Plus, a dedicated vendor dashboard and robust API integration make Kentro the most efficient, user-friendly ERP for today's E-Commerce businesses.

Hafback is a software that manages consumer returns and a marketplace for returns that is specifically designed for ecommerce merchants. This allows you to accept consumer-initiated returns and instantly list them on our marketplace. You can also facilitate peer-to-peer shipping from the marketplace buyer and the returner. This eliminates the need to ship ecommerce returns directly to your warehouse, reducing the environmental and cost impact.

Simplify return management with Returbo! Customers can effortlessly self-register returns, exchanges, and complaints in just a few clicks using the digital return form. A return shipping slip is sent directly to their email or SMS with a QR code—no printing required. Embed the form into your website and tailor the return reasons and post-purchase workflow to match your business needs. Automate the entire process, so you only need to approve or reject returns while everything else runs seamlessly in the background.

Ecommerce Marketplace and Dropshipping Platform Powering companies to leverage the marketplace and dropshipping model with next-generation composable technology. The Onport Platform empowers the Marketplace & Dropshipping models to thrive through connectivity with future-proof automation, allowing Retailers, Brands and pure Marketplaces to create, set up, launch, and scale their online business. It allows companies with ecommerce multi-vendor operations to grow faster by increasing efficiencies and automating complex workflows with next-generation composable technology. It uses a modular approach to leverage pre-existing infrastructure to facilitate faster product development without limitations. It was designed to streamline the key areas of backend marketplace operations and tackle the most common pain points of any ecommerce business - handle added complexity without disruptions, software limitations to build the integrations needed, and lack of technical agility.

12Return is the most trusted cloud-based solution to product returns management in a circular and customer-centric economy. The 12Return platform and ecosystem provide an all-in-1 returns management service for retail brands in cross-border commerce. Prepared for global returns 12Return was designed with global returns as its core. 12Return is the single returns platform for your global Direct to Consumer business. There is no one-size-fits all You have full access to your account settings. You can set up return policies, return motives, emails, carriers, logistics routes and many other things. Multilingual customer interface All customer-facing items, including emails, return reasons, documents, and the return portal can be set up in nine languages. It works with all systems 12Return is compatible with popular systems such as Shopify. This is not all. Our API suite gives you the flexibility to work with any system within your supply chain.

Ecommerce inventory and shipping platform. Veeqo helps online merchants deliver the customer experience they deserve. Veeqo allows you to receive the lowest USPS shipping rates by simply ordering with it. All Veeqo users receive Commercial Plus Pricing with savings up to 46% One platform that gives you total control over your entire inventory, regardless of how many warehouses or sales channels you use. You can quickly bulk ship orders from any channel, automate repetitive shipping tasks, and track every delivery all in one place. Veeqo is the best inventory and shipping platform for you and all your customers. Your customers will love Veeqo's seamless returns process. Veeqo allows you to manage every return from start to finish. All from one platform: Create returns, record the reason and easily update stock.

The Ecommerce Shipping, Returns and CRM Suite was designed for Ecommerce. A great customer experience requires more than just quick order fulfillment, customer-friendly returns, and great communications. How many browser tabs is it necessary to run your business? ReadyCloud is a collection of connected systems that can improve your work life. ReadyCloud connects Shipping, Returns and Growth Marketing to improve communication from Admin to Operations, all without the need for a bazillion tabs. Connect your sales channels and watch orders flow through an integrated ecommerce CRM. From Shipping and Returns to Email Marketing. Each piece can be added to as many as you need. Get the ReadyCloud Suite now and watch your business grow. Action Alerts is growth marketing. It sends an email or text that is targeted based on the customer's shopping habits.

Shopify Returns, done right. Redesign your store's post-purchase workflow using Shopify Returns. We are proud to partner with Shopify's most innovative brands. Shoppers can return their items with no hassle. You'll also benefit from time-saving automation and advanced analytics for your operations and customer success teams. Your shoppers will be able to return their items with ease and consistency, allowing them to retain customers. Our solution integrates with your existing policies and workflows to give you full control, visibility, and time-saving automation over your returns process. You can use the insights from returns data to improve marketing and products, and ultimately increase customer lifetime value.

To save time and improve your shopping experience, auto-magically generate labels and refunds. Your portal and emails can be customized to look and feel just like your website. The cost of our platform is determined by how many returns you make each month. The cost per return is lower for those who make more returns. Merchants who are looking for a cost-effective solution may also be interested in annual agreements.

All-in-one shipping platform designed for e-commerce. We help +15,000 ecommerce businesses save time and effort on the most frustrating part of their business: shipping. Get connected to your favorite carriers and ship internationally. Get flexible. Offer shipping options from the best carriers around the world to sell more. You can ship faster. Create a custom workflow that allows you to pick, pack and print shipping labels quickly. Your brand. Your customers will be delighted by fully branded tracking pages and emails. Take control of returns. You can manage the customer experience by having complete control over the return process. We work with the big boys. Your business is unique. We have built relationships and integrations with the top e-commerce platforms around the world and shipping carriers so that you can create the perfect combination for you store. You're in good company. Sendcloud is used by e-commerce businesses of all sizes to automate their shipping processes to scale and go global.

yayloh is a return management platform for fashion brands. It was founded with the aim of fixing the biggest pain of the online shopping journey, both for customers and retailers: returns. yayloh makes it easy for customers and retailers to manage their post-purchase journeys digitally. The result is simplified processes, empowered customer service agents, and fewer returns. The platform can be connected to CMS' REST API to allow seamless integration. The solution can handle large transaction volumes and is easy to implement.

High-quality returns are offered by the fastest-growing merchants. Returnista is a returns management platform that will help you maximize your returns process. E-commerce is changing. Companies that win ensure a positive customer experience at all touch points of the customer journey. Companies that don't do this are behind. Real-time information about all your returns across Europe. You can see where a return is located at any given moment. Customers will appreciate the ability to communicate with them in real-time. This will reduce customer queries. You can reduce the number returns from your web shop by encouraging exchanges during the return process. This will result in higher turnover and more loyal customers. You can get insight into the customer's return behavior by collecting data. This data, down to the SKU level, can help you optimize your offering.

To reduce returns and turn customers into loyal ones, you must provide a pleasant post-purchase customer experience. The post-purchase experience is the most important parameter when choosing a brand. ClickPost offers a unified API platform that allows you to collaborate and visibility. It also leverages logistics intelligence to reduce exceptions, real-time tracking and predictive analytics to improve customer experience. Customers need to communicate clearly with their brand and have clear expectations about delivery. They also need seamless shipping. ClickPost has helped customers increase their shipping NPS by 40 percent. Our control tower products and allocate have helped leading companies achieve a 9x return on ROI. ClickPost Platform is an integrated platform that powers all your applications and helps you reduce tech investments.

The majority of the customer service rep's day is spent answering questions about returns. Allow customers to self-serve and still deliver an exceptional experience. Offering an easy return process is one of the most effective ways to convert more visitors into customers and increase the average order value. We have a lot of experience working with Shopify Plus merchants, so we are your trusted partner when it comes to Shopify returns.