Best Returns Management Software of 2024

A platform for exchange-first returns that increases LTV, reduces waste and provides a seamless experience after purchase. Customize a self-service portal that allows customers to easily request exchanges and returns. Customize your return policy and notifications to meet your needs and create a seamless experience after purchase. Gain actionable insights that will improve your return workflows and encourage more exchanges. Your returns and exchanges hold the key. The key to retaining revenue and maximising it is by optimizing these processes. ReturnGO is AI-driven, flexible, and smart. ReturnGO allows you to reduce refunds, waste and logistics costs. Give your customers the option to "shop immediately" and receive instant store credit, instead of waiting on a refund. Integrate with shipping services worldwide to simplify return shipping.

We offer personalized return solutions to your customers through our intelligent returns platform, our global carrier network and our unmatched customer service. We help retailers to save the sale, boost retention and loyalty, and improve visibility with meaningful data insights. ZigZag's eco-friendly returns will help you save money and make a difference. They reduce carbon emissions and waste paper. ZigZag allows you to reclaim your profits. Returns can be a drain on your profit margins. Our fast service and easy introduction of paid returns will get your products back in the market quickly. ZigZag will maximise your revenue and reduce your costs.

Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.

Sorted is a data-driven, agile delivery platform that powers checkouts, carrier management, and post-purchase tracking all around the globe. Sorted partners with some of the most prominent global carriers and customer-obsessed brands to make the delivery experience a joy for everyone who touches it.

Companies are expanding their reach into previously untapped markets thanks to the advancements in technology and innovative methods of manufacturing and marketing. This new paradigm offers great opportunities to streamline and improve the process to support this growth. Our solution focuses on improving the management and supply chain of the reverse side of commerce or reverse commerce management - RCM. Returngoods is a web-based software that helps customers manage the return process. Returngoods improves communication and interaction between RCM suppliers, manufacturers, distributors and outsource logistics companies.

A complete returns solution for retailers and brands. Customers find it easy. Retailers can make more profit. Better for the environment. We offer powerful solutions for retailers and brands that want to improve returns outcomes at all stages of the process, from customer initiation through warehouse processing and resale. A fully-customizable online Returns Experience will increase customer loyalty and decrease churn. Data-driven Returns Management streamlines returns processing and routing to reduce costs. ReCommerce is the best way to maximize the value of returned items and minimize their environmental impact.

The complete solution to online returns You will find everything you need to make your online returns seamless from start to finish. Customers will enjoy a seamless return experience that automates the refund and return process so that your team can concentrate on more important work. Customers can exchange the size or color of their returned items for the correct size. Your customers can exchange for the correct size or color from your in-stock inventory. We will pay for the exchange so they can get the right item, before returning the wrong one. Your customers will be able to track their order and return status with real-time updates via SMS and SMS alerts. This will make it easier for them and reduce WISMO support calls. Customer satisfaction can be measured and feedback collected to improve the customer experience. Returnly tracks how satisfied customers are about your return experience and, more importantly, the feedback that explains why.

Automate returns Automate returns and get your team's time back. Shopify brands can automate the entire return process with Loop. This includes exchanges. A return does not have to be a refund. Make it easy for your customer to return the wrong product. Loop offers four ways to return products: exchange, shop online, store credit, refund, and shop now. Imagine a customer needing to email you or complete paperwork to make a purchase. Why would they have to do it again? We have a better way. There are many other things for your team to worry about than returns. Loop cuts down on the time it takes to process a return and integrates with your Shopify workflow.

We believe that returns can be simpler for customers, more profitable and better for the environment, regardless of whether they shop online or in-store. Inmar Intelligence offers customers an easy and convenient return experience. This is possible through our agreement with Happy Returns online exchanges solution (ORES). With 2,700 locations within 5 minutes of 71% of Americans, it's easy to get there. Your business receives shipping and transportation discounts, value-based returns processing to maximize recovery and new, actionable insights to help you manage your business. Inmar Intelligence's proprietary platform is built on over 40 years of experience in retail returns management. You can use it in your own facilities or in ours. Online returns can be made easy and convenient for customers. Value-based return routing, which starts at the point where you return, can improve recovery.

Seel allows your customers to add a 30-day return option to their final sale items. Seel will refund the customer if they return an order for any reason. Shoppers choose Return Assurance 24% of all times when presented with the option. This is 8x more than the industry average for B2C added ons. This gives shoppers peace of mind and increases your conversion rate. After adding Return Assurance, merchants experience an average 5% increase in conversion rates.

Engaging post-purchase order tracking, messaging and returns experiences will build loyalty. Narvar can help you, no matter if you are a new direct-to-consumer brand, or a multinational powerhouse. To increase conversion, you can set clear delivery expectations using predictive delivery dates. To increase consumer engagement and generate incremental revenue, deliver contextual, on-brand order tracking experiences. Multi-channel, on-brand messaging designed to drive engagement will make every moment count in the consumer's journey. You can provide returns experiences that are unparalleled in convenience for consumers while reducing costs and capturing revenue. We have offices across North America, Europe and Asia Pacific to serve our global retailers. Our headquarters is located in San Francisco Bay Area. Set clear delivery expectations prior to purchase to build confidence and increase revenue.

parcelLab is a truly global enterprise software provider. It allows brands to increase revenue, reduce operational costs and complexity, and optimize the customer experience. Our award-winning platform for post-purchase enables brands to transform operational touchpoints from mundane into the most differentiated, personalized experience. This creates unique moments of pure delight for their customers. We are trusted by over 800 brands, including IKEA and Chico's. We track shipping data from 350 carriers and actively manage the after-purchase experience in 175 countries. Find out more about parcelLab.com

We deliver the same day, the next day, & more, with OTD industry-leading, all at a lower cost than ground. A differentiated shipping experience that is focused on the customer, which drives loyalty and encourages repeat purchases. We deliver same-day, next-day & more, with industry leading OTD, at a lower cost than ground. Your customers can pick up their orders at home without a box or label. Combine your returns and deliveries into one convenient trip to create a magical customer experience.

Our agile reverse logistics analytics and execution platform improves customer experience and productivity to streamline operations and reduce costs. A data-driven, agile platform that uses machine learning to automate decisions in real-time for optimal outcomes and maximum recoveries. Our ecommerce platform, driven by real-time signals and predictive analytics, allows for dynamic and unbiased channel choice (B2B or C2C) in order to achieve maximum recovery. Our reverse execution and analytics platform analyzes products, labor and vendor returns rules, market research and sales demand to move products to the secondary channel which makes the most sense. Recognizing that not all reverse logistics issues are created equal. Our reverse execution platform and analytics provides flexibility and nimbleness in order to meet your specific challenges as well as reach common objectives.

The return process has become unmanageable in B2B wholesale distribution and manufacturing organizations. Shipping documents are clogged, so give your shipping and reception teams real-time updates on the number of returns expected each day. Customers can return items on your website, in your app, or by clicking a link that you provide. Real-time integrations provide accurate pricing and historical data on purchase orders. The RMA will be created in your ERP using business logic that will apply accurate warehouse returns, shipping costs, and restocking charges. The portal will give your customers, warehouse staff, and customer service teams real-time updates about the return status. The seamless process and status updates are appreciated by your customer.

The Arrive Platform allows you to efficiently manage your non-new returns, and generate revenue by launching resale. We manage your non-saleable returns by identifying them, refurbishing them, grading them, and managing the order fulfillment. We help you to earn more revenue, convert customers and launch a sustainable business channel. We operate a secondary 3PL network that is ready to ingest your products, refurbish them, grade them, list them and fulfill their orders. We create a resale site that is completely branded and linked to your mainline ecommerce website. We will provide you with an experienced team of experts to monitor and support the growth of your resale channels. We provide you with quantitative and qualitative insights to help you strategically scale your resale channels.

Complete single- and multi-location distribution management software. Our Ordering and Collection mobile application allows you to get more orders per salesman and lower your delivery and order processing costs. Multi-format and multi-company invoicing is possible with multiple price levels and discounts. You can effectively control credit limits and days and have complete visibility with our state-of-the-art financial accounting module.