Best Remote Support Software of 2024

TeamViewer Frontline is an enterprise productivity platform with fully integrated industrial AR solutions. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right.

11Sight is a customer engagement platform powered by AI that specializes in inbound video chats and communication solutions. It helps businesses improve their revenue generation strategies through streamlining customer interactions. 11Sight integrates seamlessly with different CRM systems to provide efficient leads management and automated CRM updates. This integration allows for the up-to date customer data to be maintained and increases sales team efficiency. 11Sight, unlike traditional video conferencing, offers a one-click video calling functionality. This allows instant customer connections, without the need for complex setups or downloads. It is designed for efficiency in sales and customer service. 11Sight has tools for B2B or B2C lead generation. These include AI lead qualification, lead capture video calls and lead capture features. These tools can help identify and convert qualified leads more efficiently.

Level is a remote monitoring & management (RMM), solution that allows you to access your devices from anywhere in the world via your browser. You can access the most recent information about your endpoints or control them remotely with Level's low latency remote access. It takes only one line of code. Level uses encrypted peer-to-peer connections (P2P), which means that no third-party is able to access your hardware. Your team can create powerful scripts and execute them across all devices. You can also control who has access to them. Level offers a modern, innovative and efficient approach to remote monitoring.

Fixzy connects homeowners, tenants, and occupants with maintenance and repair specialists immediately. Fixzy's web application uses powerful AR, AI, and cutting-edge computer vision to provide live video and interactive tools that are compatible with any mobile and desktop PC. Fixzy helps property stakeholders of all types solve problems quickly, reducing stress, damages, and onsite calls, wherever they may be. Fixzy's web app is free to download and allows technicians to remotely guide occupants using revolutionary augmented reality technology. Allow occupants to share detailed measurements and damage reports, and to analyse problems using computer vision. Live video sessions with us are a great way to show your occupants how experts can quickly guide them using remote features like pointers, live hand overlay, zoom in, translation, document sharing, zoom out, and tool kits.

Record is the best tool to collect, investigate, and analyze user issues. Record is a collection of tools that are designed for customer-facing teams and R&D teams. It solves user problems in minutes and relies on only small, effective tier-1 support.

Built for operational efficiency. Designed to encourage team collaboration. Viewabo helps you provide technical support faster and easier by turning your phone camera into your eyes. Connect with customers via SMS. Customers can click on the link and share their smartphone camera with you so that you can solve issues as if they were in your presence. Why tell customers to fix their problems when you can show it? During live video sessions, you can annotate the screen to show customers what to do. Freeze frame the video of the customer at any time for a clearer and more detailed view, making it easier to work together towards a resolution. Share how you support to save time. You can share recordings with other teams in a few clicks to achieve your goals more quickly. Viewabo remote visual assistance transforms frustrating customer experience into easier diagnosis and quicker resolutions using visual cues. This makes everyone's life easier than traditional support methods.

ITmanager.net offers the best enterprise server and network management service. Monitor and manage your critical IT servers anywhere. Supported across all desktops, Apple Watch and devices. ITmanager.net allows you to manage Windows Exchange servers on any mobile or desktop device. You can also add or remove email address from distribution groups and mailboxes. You can also change the user mailbox and view mailbox sizes. You can also set send, receive, and warning quotas. You can also disable or enable both the out-of office auto-reply as well as message forwarding. You can also view message queues and remove messages with NDRs.

Cloud Management Suite's Agentless Remote Control allows users to remotely manage any system in their organization using any browser. Agentless Remote Control can be accessed from any browser that supports HTML5 and is accessible to all devices, inside or outside of the user's network. Agentless Remote Control keeps track of all activity for security auditing purposes. Agentless Remote Control has chat and file transfer features.

N-able Take control makes remote support easy. This 100% cloud-based remote control software was developed by N-able. It offers live two-way chat and a five-second connection. It also provides reliable remote support tools such as command line and windows events viewer. N-able Take Control offers peer-to-peer technology which enables remote support and access to Windows and Macs as well as iOS and Android-based mobile devices.

Kaseya VSA (Virtual Service Agent) is a next-generation remote management and monitoring (RMM) software designed for Managed Service Providers and IT enterprises. VSA gives users access to powerful remote control, patch management, monitoring, security tools, and reliable discovery. This helps to increase IT staff productivity, service reliability and system security. Unified IT Management solutions can transform your business and deliver better service. Kaseya's IT Management software increases efficiency of IT teams by providing seamless workflows across all tools. This results in improved service delivery and increased business productivity. See for yourself why thousands use Kaseya VSA IT Management software. You should be able deliver more value at lower service delivery costs. Kaseya VSA gives IT departments the tools they need to manage their systems from one platform.

NexGen Virtual Office is a revolutionary digital workplace that creates PLACE and PRESENCE. It makes it possible to be together even when you are far away. Beautifully designed digital offices for remote schools and teams with 1-click secure video conference, advanced chat and real-time office status. The absence of visible company culture is a major problem with most digital office platforms. NexGen Virtual Office's customizable options increase team engagement. You can customize floor plans, room design and function, company branding, custom bots and many other options. You can see how NexGen's digital spaces can best suit your needs by requesting a live demo. We will also discuss pricing and custom solutions.

WiseMo software allows you to remotely access, control, and support PCs and Servers as well as Mac computers, Tablets and Smartphones. Our software allows you to view the screen of remote devices and control its keyboard from anywhere, from any device, whether it's a PC, browser, tablet or smartphone. Remote support, remote management, and remote access tools are all built into WiseMo Guest software. This software allows you to secure remote control over your devices, including PCs, servers, Macs, and servers. You can connect to other devices, such as servers, Macs, smartphones, tablets, and servers, and provide support for them. You can connect to unattended devices and computers and monitor them or manage them, such as Windows Servers, Info terminals, and others.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

The IT Administrator can use the free Windows Admin Tools to help with their daily desktop management tasks. This windows tool allows for remote desktop connection, remote task manager, software inventory, remote restart, wake on LAN tool and system inventory tool, perform group policy update, hard disk space monitor, remote command prompt, remote device manager, local users/groups list, network share browser, join/unjoin computer, currently logged on user, laptop battery power monitor from one console. This tool allows remote control of windows computers and remote troubleshooting. It doesn't require agents to be installed on remote computers in order to establish a remote desktop connection. This tool can also be used to share files between them. It is a client for Windows RDP. This tool allows you to see the installed software along with details such as Software Name, Version and Manufacturer.

This program allows you to control your computer desktop quickly and easily in real-time mode. It supports Windows 7 and offers remote access to the file system, processes, and services on the remote computer. LiteManager includes tools to create network maps, collect technical data, deploy and update remotely using remote installation services, configure a private ID router, and many other features. Software for managing classrooms. Remote administration is now possible even without an IP address. Connect by ID mode allows you to create your own unique ID and connect with it. The program's client and server modules can be used in networks connected to the Internet through a proxy server. Instructions for installing the software - Viewer, and Server installation. LiteManager has been identified as a potentially unsafe program (RemoteAdmin PUP, PUA and Riskware, Unsafe or Unwanted, etc. Because it allows remote access to the computer without being supervised.

DualDesk remote support software is powerful and easy to use. It is a one-time cost that allows your technical support staff to remotely assist a computer anywhere on the internet via firewalls in just seconds. Remote support services allow you to work smarter and save time. You can transfer files, chat, reboot, auto-reconnect, and control remote systems in real-time, even in Safe Mode. DualDesk, a proven, industry-proven remote assistance software, is fully compatible with Windows 7, Vista, 2003, XP and 2000 in service mode, safe and application modes. DualDesk remote support software is not like an entry-level remote system and does not require multiple ports for multiple technicians. It can also support unlimited technician seats from one support file. Multiple customers can connect with one remote support technician.

NetSupport Manager has been a leader in remote PC management for over 30 years. Remote control tools have had to evolve to cope with the increasing complexity and variety of systems. NetSupport Manager is designed to work over your LAN, internet, or WAN, securely without the need of firewall configuration. It provides a single, high-speed solution for remote management of multiplatform computers without the need to subscribe to a third-party service. NetSupport Manager is unique because it offers a wide range of support tools that ensure maximum efficiency and minimize downtime. This makes it an ideal tool for IT teams.

HPE MyRoom Visual Remote Guidance is a new way to collaborate. It combines the powerful features of MyRoom and wearable technology. MyRoom users have the ability to see what the wearable user sees, and can provide feedback, resolve issues, capture screens, and annotate. VRG allows you to stay productive and remote within your MyRoom environment. The MyRoom Assist plugin allows IT support staff to request remote control of a desktop. They can also share their desktops with others, grant remote control to other users in the room, and gather information. Available for MyRoom Premium. You'll make a great first impression whether your clients, partners, students, or colleagues are located across the street or around the world with HPE MyRoom. Choose the right subscription type for you. HPE MyRoom offers a variety features to help you have a successful meeting with customers, business partners, and customers.

Advanced monitoring equipment for data centers and server rooms. Web-based manufacturer-independent application without software installation. It runs on any terminal device that has web capability. Remote monitoring of a data centre can be done from any device that has web access using the web-based software. EnviMonitor is a web-based software that allows you to monitor the environment in server rooms from Android, Apple, and Windows smartphones and tablets. The German Data Center Award jury was impressed by the intuitive, well-organized software and the unbeatable cost-performance ratio. EnviMonitor allows you to monitor the environment in your data center. You can easily see the status of all components by using graphic tiles to represent sensors or by grouping sensors.

SecureLink is the market leader in vendor privileged access management and remote support for highly regulated enterprises and technology vendors. SecureLink is used by more than 30,000 organizations around the world. SecureLink's purpose-built platform is trusted by top-notch companies in many industries, including legal, gaming, healthcare, financial services and retail. SecureLink is headquartered at Austin, Texas.

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

It's a marketing version of the Genius Bar. Create a marketing plan that is specific to your business. Our experts have helped to grow some of the most successful companies around the globe from small startups. They can also provide the advice you need. Questions like. How can I market my product to businesses? What is the best marketing strategy for my small business? How can I test and build potential target personas for my small business? Channel strategy involves selecting the type of channel and determining the distribution intensity. The channel configuration is then designed and managed on an ongoing basis. Your online presence is your best asset. You will learn how to reach your audience quicker and more cheaply by optimizing your paid advertising strategy, optimizing your campaigns, and refining retargeting. Your first session is free. We are so confident in our experts' abilities and value that you don’t even need to use a credit card. You will see why we are the best choice for marketing assistance.

CentreStack increases workforce mobility by allowing file sharing via cloud and mobile access. However, security permissions are maintained and users have the same experience as file servers. Active Directory and permissions inherit allow for the best integration of existing IT infrastructure's cloud security with cloud mobility. CentreStack improves file servers to allow mobile workers to collaborate and be productive. This includes those who use smartphones and media tablets in addition to their PCs. CentreStack can either improve an existing file server to allow mobile access, or it can migrate existing data and security permissions into a user-defined cloud. The product's goal is to provide a familiar file server experience that allows for greater usability, security, compliance, and data control. Enterprises have the option to preserve their security and compliance by keeping their data on-premise without cloud replication.

UltraViewer software allows you to remotely control/remotely access a computer. UltraViewer can be used for many purposes. You can remotely control your computer to assist your parents in repairing their PC. You can remotely help your friends to learn how to use software without having to travel a thousand miles. You might be on a trip and need to log in to your computer at home to work. Here are some key features of UltraViewer - Remote computer access and control via instant messaging Connect with stable and fast speed Unlimited computers can be controlled simultaneously - File sharing is easy, secure, and with full control Depending on the version, large file sizes may be required. - Turn on your remote computer. You can work from anywhere you have an internet connection. Record control session to monitor once more.