openITCOCKPIT Integrations

Customers are happier and services are cheaper. iTop is flexible enough to meet the needs of digital companies (hosting provider, service provider, software publisher) and allows them to manage multiple customers, contracts, and commitments. iTop is the core element of a solution that covers all customer environments and protects the confidentiality required for each company. iTop was developed by outsourcing professionals to handle the complexity of shared infrastructures. Using iTop, you can analyze the impact of any incident or change on the various services, contracts, or customers you must honor. iTop is central to the operations of the service centers. iTop is a shared repository that allows you to offer customized offers for each client. iTop allows you to synchronize multiple instances in a control center logic.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

PagerDuty, Inc. (NYSE PD) is a leader for digital operations management. Organizations of all sizes rely on PagerDuty to deliver the best digital experience to their customers in an ever-on world. PagerDuty is used by teams to quickly identify and solve problems and to bring together the right people to prevent future ones. PagerDuty's 350+ integrations include Slack, Zoom and ServiceNow as well as Microsoft Teams, Salesforce and AWS. This allows teams to centralize their technology stack and get a holistic view on their operations. It also optimizes processes within their toolkits.

Slack, a cloud-based project collaboration software solution that facilitates communication between teams, is designed to seamlessly integrate with other organizations. Slack offers powerful tools and services all integrated into one platform. It provides private channels for interaction within smaller teams, direct channels for sending messages to colleagues, as well as public channels that allow members to start conversations across organizations. Slack is available on Mac, Windows and Android as well as iOS apps. It offers a variety of features including chat, file sharing and collaboration, real-time notifications and two-way audio/video, screen sharing, document imaging and activity tracking and logging.

Teams of engaged people work together to solve today's complex business challenges. We have created an online guide to help you and your team learn the secrets of teamwork. There are no limits to what you can accomplish when you have a place where you can create and make decisions together as a team. Teams allows you to bring everything together in one shared workspace. You can chat, meet, share documents, and use business apps. Your team can get on the same page using group chat, online meetings and calling. Microsoft 365 (formerly Office 365), apps such as Word, Excel, PowerPoint and SharePoint allow you to collaborate on files. To keep your business moving forward, add in your favorite Microsoft apps as well as third-party services. Microsoft 365 provides end-to-end security and administrative control. Teams is for all types of groups. Start with the no-obligation, free version. As part of the best-in class suite of productivity tools, you can also get Team.

Checkmk is an IT monitoring system that allows system administrators, IT managers and DevOps teams, to quickly identify and resolve issues across their entire IT infrastructure (servers and applications, networks, storage and databases, containers, etc. Checkmk is used daily by more than 2,000 commercial customers worldwide and many other open-source users. Key product features * Service state monitoring with nearly 2,000 checks 'outside the box' * Event-based and log-based monitoring * Metrics, dynamic Graphing, and Long-Term Storage * Comprehensive reporting incl. Accessibility and SLAs * Flexible notifications and automated alert handling * Monitoring business processes and complex systems * Software and hardware inventory * Graphical, rule-based configuration and automated service discovery These are the top use cases * Server Monitoring * Network Monitoring * Application Monitoring * Database Monitoring * Storage Monitoring * Cloud Monitoring * Container Monitoring

Mattermost is an open-source messaging platform that allows for secure team collaboration. You can create intuitive workflows and collaborate across large groups without worrying about data privacy or security. You can quickly get up and running with hundreds of pre-built integrations or create custom workflows that can scale to thousands of concurrent users. Mattermost connects people, tools and automation to improve collaboration. This is how many of the world's most privacy-conscious companies work. Mattermost is used by DevOps teams to facilitate collaboration at all stages of the DevOps process. Mattermost combines people, tools, and automations to enable your team to increase innovation and agility. Mattermost is an open-source Slack alternative. It is written in Golang, React and runs as one Linux binary with MySQL and PostgreSQL. Access the source code and enjoy the features you love (file sharing, real time group chat, and webhooks to name a few).

Digitize your workflows and they will love you for it. Your company will be more productive and your employees more engaged. ServiceNow makes work more enjoyable for employees. ServiceNow transforms old, manual ways to work into modern digital workflows so customers and employees get what they need when they need it. It's fast, simple, and easy. ServiceNow provides digital workflows that deliver great experiences and increase productivity for employees and enterprises. ServiceNow simplifies the complexity of work with a single enterprise cloud platform. The Now Platform: An intelligent, intuitive cloud platform that allows you to work smarter. You can choose from our workflows, or create your own apps. Our product portfolio is built on the Now Platform and delivers the IT, Employee, Customer, and Customer Workflows that matter. We also offer enterprise solutions to help you drive every aspect of your digital transformation. Get the amazing experiences you desire and unlock the productivity that you need. Now, native mobile capabilities are available for every day work across the enterprise.

Open-source monitoring solutions are able to power your alerting and metrics. Prometheus stores all data in time series. These are streams of timestamped value belonging to the same metric with the same labeled dimensions. Prometheus can also generate temporary derived times series as a result of queries. Prometheus offers a functional query language called PromQL, which allows the user to select and aggregate time series data real-time. The expression result can be displayed as a graph or tabular data in Prometheus’s expression browser. External systems can also consume the HTTP API. Prometheus can be configured using command-line flags or a configuration file. The command-line flags can be used to configure immutable system parameters such as storage locations and the amount of data to be kept on disk and in memory. . Download: https://sourceforge.net/projects/prometheus.mirror/

ServiceNow®, Problem Management allows you to quickly restore services, often preventing problems from ever happening. ServiceNow helps you eliminate recurring problems and minimize the impact of unplanned disruptions by providing a structured workflow that diagnoses and fixes root causes. Automated workflows enable problem managers to quickly document workarounds or solutions so IT teams can concentrate and get more done. IT can provide faster solutions and responses by having a comprehensive view of all incidents and any changes.

Nagios Core, the monitoring and alerting engine, is the core application that powers hundreds of Nagios project development. Nagios Core is the event scheduler, event processor, alert manager, and monitor for elements. It has several APIs that can be used to extend its capabilities to do additional tasks. It is implemented in C for performance reasons and is designed to run natively under Linux/*nix systems.

Enterprise plugins such as Splunk, ServiceNow and Datadog allow you to view all your data in one place. Collaboration features built-in allow teams to collaborate from one dashboard. Advanced security and compliance features ensure that your data remains secure. Access to Prometheus, Grafite, Grafana experts, and hands-on support. Other vendors will try and sell you an "everything is in my database" mentality. Grafana Labs has a different approach. We want to help with your observation, not own it. Grafana Enterprise gives you access to enterprise plugins. These plugins allow you to import your data sources into Grafana. This allows you to visualize all data in a more efficient and effective manner, allowing you to get the most out of expensive and complex monitoring systems.

Pushover allows you to receive real-time notifications on Android, iPhone, iPad, Desktop, and Apple Watch. Pushover clients for Android, iPhone, iPad, and Desktop Browser allow you to receive unlimited push notifications on all your devices from dozens if not more websites, services, or applications that integrate with it. You can instantly receive push notifications by providing your Pushover UserKey or your Pushover email address. Pushover for teams is a monthly service that allows organizations to send messages to multiple users. It also includes additional features like user management and failover SMS messaging delivery. Pricing is per month and per user. More information can be found at our Teams page. After a 30-day trial, individuals and organizations can use Pushover for Android and iOS for a one-time purchase in-app on each platform.