isolved Reviews

Summary: I love isolved, truly! They are always learning and growing, and I am with them! It is amazing to learn more and more through iSolved.

Positive: iSolved is the best and constantly EVOLVING. I love that about them! If you don't like something, it can probably be fixed and will sometime soon.

Negative: Sometimes updates don't work as intended and it can create panic before it is fixed.

Summary: Overall I have felt more and more comfortable using the platform on a daily basis. It has helped me advance my career

Positive: The system is easy to use and the accessibility is great. The system has been easy to learn and grow skills on.

Negative: Not a lot of people know about the system and it can be intimidating if you don't know what you are looking at.

Summary: Overall I'm enjoying my experience on iSolved. The community is nice and the website is easy to navigate.

Positive: I like the nonstop commitment to improving as professionals. I like all the self help tools available to me now. I'm glad to be part of this community.

Negative: I wasn't a huge fan of how long it took to verify my account but I understand that it's necessary.

Summary: Overall the Isolved system is the best software I've used, after 4 other systems in my 8 years working in payroll and HR i will be recommending this for any company looking for a great system

Positive: Easy to use, and easy to find things. The the employee self-service is a great tool and one of the best i've used

Negative: There is still some room for improvement, some menus could use updating and the search function should be able to find anything in the system not just the menu options.

Summary: Has been a positive experience over the 3+ years I've been using the software. Looking forward to the future!

Positive: System has been easy to learn over the years and there are continued updates with the intent to improve the process.

Negative: Sometimes updates cause issues but they get resolved quickly typically.

Summary: I would highly recommend ISolved. It is easy for the business to use, and the employee. As a PEO we can customize it and customers love it!

Positive: - It is customizable
- Great Customer Service
- Easy to navigate
- The setup for companies is easy

Negative: There is so much in Isolved Learn and Grow portion; like all of the videos, sometimes I don't know where to begin.

Summary: We've had a great experience with isolved across multiple implementations. The platform offers powerful capabilities for payroll, benefits, time tracking, and HR management, all within a single ecosystem. What truly stands out is the flexibility of the system and the knowledgeable support team that helps tailor the solution to meet complex business needs.

The user interface continues to improve, and the addition of features like Perfect Payroll™, Advanced Accruals, and Analytics Hub has brought even more value. As a partner, we've also benefited from the isolved Network and PartnerHub, which provide education, tools, and community support.

If you're looking for a scalable, all-in-one HCM platform backed by a team that genuinely cares about your success, isolved is a smart choice.

Positive: Comprehensive functionality across HR, Payroll, and Benefits

Constant feature updates and innovation

Responsive support and implementation team

Strong partner community and training resources

Negative: Some modules (like reporting) can take time to fully master

UI transitions are ongoing but heading in the right direction

Summary: Overall it's been super positive. I love using iSolved and really appreciate the robust learning materials provided to us via the University.

Positive: I love iSolved because it is easy to use and easy to teach my clients to use, even if they aren't the most tech-confident people.

Negative: Sometimes making edits on the time cards can be a little finnicky but I can usually find a work-around.

Summary: Overall great system with amazing customization options. Isolved allows you to have a lot of freedom when building your business.

Positive: You can create just about any type of business profile! The system is super detailed and tailored for all businesses.

Negative: The system can be too confusing for users not super tech informed.

Summary: Overall I would highly recommend iSolved for payroll. I know they offer HR services and 401k services as well.

Positive: Makes payroll so much easier. Easy to get through the process and submit quickly. Love that they take care of the taxes for us (monthly and quarterly). Less stress on my part. Everyone was great to work with and very helpful. Isolved has made payroll a great experience.

Negative: It is a little frustrating when I have an additional payroll for end of year and I can't just add the payroll in myself. All of the training courses I've done through the University shows you how to add one in yourself, but I have never had that access even though it says we do. Other than that it's been a great experience.

Summary: Isolved makes payroll processing a smooth process and very easy to use. Customization of the software to meet all your clients needs is totally attainable.

Positive: Integration
Onboarding
Offboarding
Report writer
Ease of Payroll processing, setting up garnishments and child supports. Third Party payees & agency checks

Negative: None to date, i have not run into any scenarios that the software could not handle

Summary: A++++++++++ HIGHLY RECOMMENDED!!!!! This software is an answer to prayer!!! We are soooo blessed to have found you!

Positive: This product saves me so much time! What use to take the last lady almost all day on Fridays takes me less than an hour on Wednesdays. I LOVE iSOLVED!!!!

Negative: With our last program that we used, I could go in the parameters of the system generated reports & tweak them (add or remove columns) to better suit my needs. Sometimes the system reports give blank columns or more info than I need at that time.

Summary: I genuinely appreciate the program despite its challenges and sincerely hope they enhance its accessibility for all users, including our valued clients. Your attention to this would be greatly beneficial!

Positive: Ease of Use: The interface is user-friendly, making it easy to navigate and perform tasks
Comprehensive Features: It offers a wide range of features including payroll processing, benefits management, and time tracking
Customization: The software can be tailored to meet specific needs, allowing for customized reports and workflows
Cloud-Based: Being cloud-based, it provides accessibility from anywhere, which is convenient for remote work
Customer Support: Many users appreciate the responsive and helpful customer service

Negative: Customer Service Issues: Some users have experienced poor customer service, characterized by slow response times and inconsistent support.
Implementation Challenges: The implementation process can be problematic, with data conversion issues and inadequate training
Technical Glitches: Users have reported technical problems such as login issues and system errors
Billing Confusion: There have been complaints about unclear billing practices and inconsistent answers from support regarding charges
Limited Advanced Features: Some users feel that the software lacks advanced features compared to other payroll solutions

Summary: Great system, has some flaws but iSolved is always adding new features and you can request changes be made as well!

Positive: It has so many capabilities that others don't AND they are continually making improvements. Any platform that has been around awhile have already been beat out by them!

Negative: They still have a little ways to go before they have it all but they are working on it

Summary: Our experience with isolved has been largely positive. It offers a robust, all-in-one HCM platform that has allowed us to streamline payroll, benefits, and employee management into a single system. Once the setup and initial learning curve are behind you, the system becomes a powerful tool for automating processes and reducing manual effort. The support we receive and the system’s continuous evolution have made it a valuable solution for our HR needs. With the right internal processes and ongoing training, isolved has the potential to significantly enhance efficiency and accuracy across the employee lifecycle.

Positive: 1. All-in-One HCM Solution
Payroll, benefits, time tracking, onboarding, talent acquisition, and more all in one place. Great for reducing the need for multiple systems.

2. User-Friendly Interface
The classic view is simple and straightforward for experienced users.
The new Adaptive Employee Experience (AEE) is modern and mobile-friendly for employees.

3. Customization & Automation
Ability to set up automated workflows. Can be customized to match org-specific processes (pay changes, accruals, etc.).

4. Strong Compliance Support
Helps with ACA tracking, COBRA administration, and other compliance reporting. Built-in alerts and date tracking to stay ahead of deadlines.

5. Great Customer Support
Dedicated service reps offer quick, friendly support. Support teams often go beyond just answering questions—they help troubleshoot and problem-solve.

6. The people.
You can find similar features in other software, but you won’t find the same people. The isolved team takes the time to understand your business and supports your goals—whether that’s reducing costs, streamlining processes, or improving the employee experience. They’re more than a vendor—they’re a partner.

Negative: 1. Limited in Certain Views/Features
The AEE version still doesn’t support everything Classic does so Supervisors/managers have to toggle between the two views.

2. System Performance/Glitches
Occasional bugs, such as timecard “save failed” messages or slow load times. New updates sometimes introduce unexpected issues.