isolved Reviews

Summary: Overall a great HRIS platform as a one-stop shop for all HR needs. Highly customizable and a great team that listens to our needs.

Positive: Customization of the platform.
Development team seems to listen to our needs, so we feel heard when changes occur.

Negative: PEO Aspects still being developed, so we know the company is still growing.
Technical hiccups at each release which adds to frustration with clients & employees.

Summary: i give it a 4 star. still an amazing website and i would definitely recommend it to those with companies.

Positive: makes inputting time easy and generating the totals. also like how it list what's submitted and what payroll was submitted with warnings

Negative: just that in the search menu if i type something like notes it takes me to other things or same with contacts. i should be able to type payroll contacts and the company contact info comes up.

Summary: Great product and service. isolved has so many great features that can make an HR team's life easier.

Positive: So much functionality and more are being added regularly.

Negative: Some downtime when doing releases. Needed updates to the new adaptive experience, which is in progress.

Summary: Overall great system when compared to its competitors when looking at price and capabilities. Great for smaller business owners.

Positive: Its user-friendly interface and employee self-service tools help streamline HR processes. The system provides strong reporting capabilities and is cloud-based for easy access. Payroll functions are reliable, and customer support is generally responsive.

Negative: Mobile app functionality is limited, and some users report glitches in time tracking. System updates may occasionally cause workflow disruptions.

Summary: This is a product I would recommend to others. I am an implementer and I love seeing how configurations come together. The product is always improving with our actual input and isolved is always on top of all compliance matters for payroll and taxes.

Positive: This product is ever-changing for the better with the end-user in mind. Suggestions that are sent up actually put into effect! The system is easy on the eyes and user-friendly. It's comprehensive without being too complicated.

Negative: isolved has a lot of offerings which include products that have been acquired. With that, the look and feel is not as cohesive as I would like and sometimes the functionality could use some adaptation to what the core isolved offers.

Summary: In out third year, we have worked out all the kinks and surprises within the application. A great product to service our clients

Positive: Ease of use when navigating the system. University for training. Multiple product offerings that can be customized for clients

Negative: Knowledge transfer good articles on content, not o much on context. Response times on Support tickets

Summary: Overall, it's a good system. It's fairly easy to use once you have a basic understanding of how to navigate through all of the different features. The response time for customer inquiries is pretty quick, and the CSR's truly are some of the best.

Positive: I enjoy the ease of having everything in one centralized place, from payroll to performance management, timekeeping to reports, it's essentially a "one stop shop" for everything I need to perform the daily functions of my job.

Negative: Some of the features aren't as user-friendly as others. The price point is a bit steep as well in comparison to other platforms I've looked into.

Summary: Overall, I like it and would recommend it to other users. The product is not perfect; it has its flaws and complexity, but it gets the job done.

Positive: The product is highly dynamic and customizable. Our team and I have utilized it to deliver payroll and HCM-related services to our clients. I particularly appreciate its GL functions and the capability to automatically transmit data to QBO software.

Negative: However, there have been product updates that resulted in disruptions and issues with the software. Additionally, the product is not very user-friendly for general users.

Summary: Overall it was a major improvement to our operations and the services that we're able to offer our clients.

Positive: Far more HR and timekeeping functionality than our previous software, and much easier for clients to use.

Negative: Sometimes the very frequent updates create small issues and glitches.

Summary: I believe Isolved has an excellent message/goal on what they are trying to achieve in HR management. There are a lot of different options available to be successful with the human capital management system.

Positive: We like that for the most part it is user friendly and allows the client to be independent. The overall solution to common questions can be answered with the features.

Negative: I am the tax manager for our company. I feel that the Isolved tax service needs to be updated and more features need to be made available to ASO users. They are promoting an Isolved Tax Service that Isolved handles but that will not work for our company. The tax service while it is user friendly in some cases there are other features that can be better. For example: POA packages should be able to show more than one contact. Service bureau reports are lacking, and we are waiting for the system report builder to be up and running.

Summary: Of the few time systems I have worked with, iSolved Time is by far the easiest in terms of programming. I also feel the level of support and the response we receive is very good.

Positive: The ease of use of the system. It is very user-friendly. The features that are currently in the system are nice and looking forward to all new time items that are yet to come.

Negative: Some of the releases of new items or updates to the system do not always go smoothly and have caused major issues with our clients not being able to access the system or certain parts of the system. It also seems like if there is something that has an issue on a release it is usually the Time system that takes the hit.

Summary: Overall, I like the reporting and the ease of adding/terminating employees. I dislike the fees and charges.

Positive: I like the reports offered by isolved. They have a variety of supporting reports that especially help when we are going through an audit, which occurs 3 times a year and include 401k, quality, worker's comp.

Negative: I have a difficult time finding someone to help me with specific issues and to get them to resolve them accurately and quickly.
I also think isolved nickels and dimes us, such as charging a $5.00 fee when a direct deposit is incorrect.
I think it's ridiculous that when we don't have any changes during our benefits enrollment that we are charged a hefty amount. We don't need any changes whatsoever yet are charged a large fee.

Summary: isolved always makes updates and listens to feedbacks from its users. It is user friendly and customizable to your clients.

Positive: Plenty of options to search menu, user friendly, and innovative! The site itself is very organized.

Negative: When using the employee search, you cannot press enter on your keyboard and have to be very specific with what you type - I would like to see updates on this page.

Summary: isolved has a lot of features but also takes a lot of time to learn these features. Depending on your client base, this may or may not be the platform for you.

Positive: isolved has the most features for those intense payrolls out of all platforms. There is a function for everything.

Negative: isolved requires lots of training and lots of experience.

Summary: Overall, isolved has been a wonderful platform that is able to adapt to a companies changing needs. The employee experience is easy and employees are able to do everything they need on their mobile phones.

Positive: With isolved being a true single database, employee information is more accurate and takes less time to enter in as there is one record. The system also provides the full hire to retire and continues to evolve with the changing market.

Negative: I think the time & attendance portion of the system could be built out further to accommodate more shift differential complications, but for basic shift differentials and regular timekeeping, it works great!