edna Description

edna, a leader in digital communication solutions, is revolutionizing how organizations communicate with consumers. We have been helping companies for over 15 years to use advanced communication technology to facilitate streamlined, programmatic communications via emerging digital channels.

Integrations

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Company Details

Company:
edna
Year Founded:
2005
Headquarters:
Cyprus
Website:
edna.io
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Product Details

Platforms
SaaS
On-Premises
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
24/7 Live Support
Online

edna Features and Options

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Cloud Communication Platform Software

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

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