Alternatives to configure8

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements. We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.

Whether you already have a platform team or are just at the beginning of your internal platform development, Cycloid is designed to complete your internal solution with high-quality building blocks focused on specific DevOps and hybrid cloud best practices. Self-service portal, cloud governance, RBAC, CI/CD pipelines, built-in FinOps, and GreenOps are all modules that you can pick and choose to complement your internal solution or begin your digital transformation. Like a piece of a puzzle, Git-based and lock-free Cycloid can fit into your organizational strategy and solve the burning issues at hand. We can be a pillar for your organizational transformation by empowering and upskilling your existing teams, as well as improving DevX, the developer experience. How? We offer an engineering platform dedicated to DevOps and hybrid cloud adoption, allowing you to optimize how DevOps and end-users use technologies and clouds while working in alignment on common projects.

Mint Service Desk software is the next-generation in ITSM Software. The main functionalities of Mint Service Desk include: – Incident Management – Asset Management – Customer Portal – Multi Channel Communication Dynamic attributes ­ Chat communication Ticket types ­ Custom views.

Deliver developer self-service with your teams security, compliance, and standards as guardrails. Massdriver is the cloud management solution for platform engineering, cloud operations, and DevOps that empowers your development team to spend more time shipping features and less time managing cloud infrastructure. Effortlessly design, deploy, and monitor your cloud services. The platform streamlines cloud management and DevOps, empowering developers with tools for self-service while maintaining the reliability that operations teams require. Scale your operations or DevOps team by enabling developer self-service without the hassle of managing Backstage or building your own platform from scratch.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

InvGate Service Management, a reliable asset management and help desk solution, was created to optimize IT services and provide IT support. InvGate Service Management has the easiest to use and most intuitive user interface. It offers a multi-departmental solution for service fulfillment with federated assets management capabilities. This allows seamless integration between asset requests and service requests. InvGate Service Management includes a drag-and drop graphical workflow builder. It also features 100% code-free configuration and custom dashboards.

Tempest enables teams to ship high-quality code more quickly by offering an out-of-the-box developer self-service platform that eliminates lengthy setup times. It equips developers with the tools they need to independently build, deploy, and manage applications, all while ensuring security and compliance through built-in guardrails. By combining a comprehensive service catalog, software ownership insights, and seamless automation, Tempest helps organizations streamline workflows, enhance developer efficiency, and achieve faster delivery, maximizing the impact of their engineering efforts.

Port is a platform that allows you to build no-code, holistic, internal developer portals. Port's software catalog includes microservices, custom assets, and can be used with any data model. It also supports in-context maturity scorecards. Portals allow developers to automate workflows and self-service actions.

Cortex Internal Developer Portal allows engineering organizations to easily gain visibility into services and deliver high-quality software. Scorecards allow teams to focus on what is most important to them, such as service quality, production ready standards, and migrations. Cortex's Service Catalog integrates with popular engineering tools to give teams an easy way of understanding everything about their architecture. Teams help organizations improve service quality while fostering a sense ownership and pride. Scaffolder allows developers to scaffold a new service using templates created by your team in less than five minute.

mogenius is a platform that combines visibility, automation, and observability in one place for Kubernetes management. Connect and visualize Kubernetes workloads and clusters. Visibility for the whole team. Identify misconfigurations in your workloads. Take action within the mogenius platform. Automate K8s operations using service catalogs, developer-self-service and ephemeral environment. Leverage developer self-service to simplify deployments for your developers. Standardized and automated workflows can optimize resource allocation and prevent configuration drift. Service catalogs eliminate duplicate work and encourage reuse. Get complete visibility into your Kubernetes configuration. Deploy an operator that is cloud-agnostic to get a complete view of your clusters and workloads. In a few clicks, you can provide developers with ephemeral and local testing environments that mimic your production setup.

Platform engineering is revolutionizing how engineering organizations build and run their cloud-native setups. Humanitec is leading this revolution, providing enteprises with the fastest and most reliable way to build Internal Developer Platforms (IDPs). Humanitec is the leader in the platform engineering space. Named a 2022 Gartner® Cool Vendor, we drive developer productivity by radically simplifying how teams deliver software at scale. Our core product, the Humanitec Platform Orchestrator, is used by mid and large-size engineering organizations, from 100+ developer scale-ups all the way to Fortune 100s. Our OSS workload specification Score lets developers describe their workloads and dependencies as code. The Platform Orchestrator dynamically generates app and infra configurations with every new deployment, driving standardization across the entire software delivery lifecycle. This means no more ticket ops or waiting times for developers, resulting in 4x higher deployment frequency and 30% faster time to market. As a SaaS provider, Humanitec takes information security very seriously. We’re ISO 27001 certified and constantly strive to protect data while adhering to the industry’s best security practices.

Mia-Platform is the Platform Builder for cloud-native at scale. The platform allows organizations to quickly build and ship high-quality software by streamlining the Developer Experience thanks to an Internal Developer Platform for self-serving developers. Don’t waste time setting up your platform, just push the code!

Atlassian's Developer Experience Platform allows you to catalog everything, improve software quality, and keep everyone on the same page. Compass helps you track all your services and systems. It also improves your software health, engineering standards, and developer experience. Use software health metrics to track the health of your software, as well as scorecards for security and health. This will help you empower your teams and improve their developer experience. Never be stuck in a search during an incident. Identify who owns the service and other critical details, such as recent changes, dependencies and errors. Track DORA, SPACE, and DevEx metrics to identify bottlenecks in your developer experience and identify bottlenecks. Don't get lost among repos, channels or documents. Reduce time spent searching for information, whether you are on-call or creating a new service.

Platform teams can scale up to tens or thousands of resources with managed control planes. Centralize control over any cloud service provider and any cloud native tools. Manage your entire cloud infrastructure from one place, including any cloud and any cloud native tools. Upbound Spaces enables organizations to deploy managed control plans in their own environments, for compliance and data security. Upbound democratizes the cloud's best-kept secret -- the control plan. Cloud engineers can no longer be hindered by configuration drift and developers who are frustrated. Platform engineers benefit from centralized control, governance and stability, while developers enjoy the freedom of self service.

A live software catalog that maps out your entire software ecosystem. Unifies your engineering stack and trains your custom AI assistant. Simplify DevOps issues without wasting time navigating multiple tools and relying on tribal know-how. Rely's Integrations gather data from multiple sources, including Terraform, K8s and Terraform CI/CD, as well as environments, services and dependencies. This information is then displayed in the software catalogue, making it accessible and providing context. It also centralizes real-time data on ownership, deployments and documentation, on-call schedules and operational maturity. A central team that defines the data model for the software catalog helps all engineering teams understand and represent their software ecosystem. Our platform offers a data model that is pre-made based on extensive research and can be adapted to the needs of most companies.

Easy, scalable, and low-maintenance. Security, scorecards, and customizability are all built-in. Backstage is now able to manage no-codes with the help of Roadie. Backstage is constantly evolving thanks to a vibrant contributor community. Roadie offers all these features while smoothing out rough edges such as GitHub rate limitations. Roadie allows you to manage access and permissions, as well as plugins and integrations. Roadie provides advanced debugging tools to help you navigate unexpected situations. Your Developer Portal won't be successful unless it is tailored to the way that your developers work. Roadie allows you to bring your own Backstage plug-ins so that you can integrate internal systems in your Developer Portal. Roadie allows you to bring your own API documentation renderinger so that your docs will be presented exactly how you want them in Backstage.

Hiphops is a DevOps Control Plane that makes it simple to create bespoke tools for your organization without adding maintenance burden, wasting time on boilerplate or burning out your staff. Modern tech teams can thrive at enterprise scale. Set up CRON with just one line of configuration and let your flows run on their own. Combining and leveraging your everyday tools to create new possibilities. Even your least technically minded team members can trigger flows and interact with them. Create and run flows locally. No more fix, wait, push, repeat. Create flows with a simple declarative syntax that can be extended with custom code. Hiphops can be deployed via Hiphops Cloud in minutes or self-hosted on your own infrastructure. You can create internal tools that are unique without adding additional maintenance burden and without spending time on boilerplate. We provide teams with a platform that includes all the pieces they need to automate processes, integrate existing tools, and run the entire system.

Gravity Cloud is an Internal Developer Platform which enables engineering teams run and manage cloud on a large scale. The IDP is a feature-rich IDP that provides complete control and visibility over Kubernetes and Databases. It also supports RBAC, CI/CD, CI/CD, and many other features. Gravity provides complete visibility of costs for any cloud-based action. IDP is a key part of the lifecycle of an engineering team. It increases productivity and reduces the total cost of ownership for non-core development work. Gravity's IDP is designed to maximize your software lifecycles.

iSupport is available in two editions: Incident Management and Service Desk. Both editions include traditional help desk features such as workflow automation, asset tracking, multiple communication channels, asset tracking, and end-user self-service. Both editions allow you to modify specific forms, routing methods and business rules. The Service Desk Edition adds all the features of Incident Management Edition, plus Configuration Management Database functionality and Problem, Change, Service Catalog functionality. It also includes fully accessible Application Interface functionality to integrate with third-party tools. To see a complete list of features, click on one of these editions or to compare editions to find the one that suits you best.

Richdesk is an asset management and help desk software solution. Prioritize tickets and assign them to the right agents. Quickly organize ticket queues and capture resolutions for knowledge sharing. Customers and staff can help each other with workflow-driven guidance, online knowledge, service catalog, and status. Automate basic help desk tasks like ticket triage, agent assignment and team notification, SLA Alerting, ticket templates, canned responses, and ticket templates. Upload, track, and manage any asset category using customizable configuration items styles, asset maintenance, and service history. You can view the stats of your customer, agent, and team members. You can also export assets from ticket queues and asset lists with one click. All the features you need for service management, in one place. Self-service portals to reduce repetitive calls. Fully integrated asset management.

Backstage, powered by a central software catalog restores order to infrastructure and allows your product teams to deliver high-quality code rapidly -- without compromising their autonomy. We've always believed that autonomous development teams bring speed and innovation. We learned from experience that the faster your software ecosystem grows, the more fragmented it becomes. Then everything slows again. Backstage streamlines the entire development environment by centralizing services and standardizing tooling. Standardization releases your engineers from the complexity of infrastructure, not by limiting their autonomy.

IncidentMonitor™, an advanced and flexible ITSM system, is available. Our Canadian office developed, delivered, and supports IncidentMonitor™. Monitor 24-7 Inc. has had a strong user base in the US, Canada, and Europe since 1999. Out-of-the box functionality, features, and best practices templates such as 10 ITIL processes, customer surveys, and HR processes are all available. IncidentMonitor™, more than an ITIL support application, is also a Service Management framework that includes a Workflow Engine, Self Service Portal, and Service Catalog Designer. This, combined with a no-module approach, allows you extend your service delivery beyond the Service Desk into other areas within the organization.

Enjoy user friendly self-service, automated service management, and seamlessly-integrated, best practice-based service desk capabilities. It is becoming more difficult to manage multi-vendor, multicloud environments. IBM Control Desk offers the IT service management (ITSM), necessary to simplify support for users and infrastructures. It improves customer satisfaction and reduces costs through automated service management, self-service and integrated, best-practice-based service desk capabilities. The Service Catalog and Enterprise App Store let users select available services and then deploy approved software to their devices, without the need for IT staff. IT professionals benefit from best-practice-based process automation capabilities, integrated know-how and problem management, visibility into asset configuration, change information, and visibility into asset, configuration, and change information. Manage IT services and IT operations within the context of business goals and commitments.

Uffizzi allows teams to build internal developer platforms within minutes, and not months. This is done by offering out-of-the box Kubernetes Multi-tenancy, Cluster Virtualization, and customizable templating. Standardize workflows while giving each developer access to self service, ephemeral environment for development, PRs and staging. Runs on either your infrastructure or ours.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

OTRS can be used to support any team within your company. It combines all the tools necessary to make service management successful. - Ticketing - calendaring, - CMDB Process management Reporting Multiple channels for customer access Knowledge base Service catalog and other information. Your teams have all the information they need and workflows at their fingertips to provide seamless service and customer satisfaction. Customers love the self-service options available through an external portal. They can share knowledge bases articles and informational pages, and they can send requests directly to your team. The SERVIEW CERTIFIED TOOL seal was given to the OTRS service management software.

KIX Service Software is a company that develops and distributes KIX, a leading open-source service management software. More than 400 companies from different industries use KIX to manage IT services or provide customer service. KIX can be deployed on-premises or in the cloud. KIX offers a wide range of customisable and extensive basic functions, including asset management, self service portal, knowledge and FAQ databases, reporting, dashboards and more. KIX has a variety of extensions. KIX can be used to implement professional field service management and maintenance management, automated inventory of devices, 15 ITIL®, 4 practices, time tracking, and many other features. We assist our customers with the analysis of their processes, software implementation and individual extensions. Our offer is completed by comprehensive support services and a certified training program. We are also active in important industry associations, such as the Open Source Business Alliance (OSBA), BITKOM, and itsmf.

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

Wolken Software offers a suite AI-enabled SaaS 2.0 cloud native applications for Customer Service and Enterprise Solutions, including Wolken ServiceDesk and Wolken HR Case Management. Wolken offers a variety of plug-and-play features for enterprises, including Omnichannel Support, Real Time Reporting, a built-in Business Intelligence tool, Integrations with 3rd Party Apps, Auto Categorization, and Auto Routing incoming queries. Wolken offers easy configuration, low-code customizations and a fast Time-to Market. It also comes at a fractional cost due to simplified costing, reducing your total costs of operations by as much as 50%. We have successfully replaced well-known names at Fortune 500 and Fortune 1000 Companies.

Service.Direct is a flexible Service Management system that is available as a SaaS. It is compatible with ITIL for ITSM, but can also be used in other domains. This SaaS solution supports all service management processes. Service contracts (SLAs) are the driving force of the web application. They determine who, what, and how quickly issues should be addressed. The configurable workflow engine is the heart of the system and handles incidents, service requests, changes, and problems. The system handles incident classification, team assignment, and response/fix time. Customers can access the solution via a self service portal. This allows end users to control their own data and ensures better quality inbound tickets. Service.Direct was developed by the Dutch MSP Acknowledge Benelux B.V. This system is a safe and solid choice for organizations looking to improve service management.

Nilex Enterprise®, a fully scalable service management system, is designed for businesses and organizations that have high-demanding requirements. Nilex Enterprise is a complete solution that allows for asset management, ticket handling, knowledge management, and powerful functionality to approve flows in the Service Catalog. This can be connected with full control over ordering, including billing and invoice. This solution also allows you to track and measure the time it takes to fix and update tickets. Nilex Enterprise, a complete software solution, integrates all functionalities necessary to successfully do business in large and medium-sized organizations. It also allows for faster resolution of complex requirements and does not require additional software.

Machine learning-based ITSM software that meets all your IT service management and service desk needs. You can increase employee productivity and IT productivity by creating services and fulfilling them. Also, you can resolve issues faster using embedded machine learning and automated. Reduce customizations, reduce the amount of resources needed to update and manage your service desk - on-prem or in cloud - and drive down TCO. Employee satisfaction is key to allowing them to return to work quickly and easily. Automated services that deliver measurable and rapid results for users and improve business processes. You can keep track of assets throughout their entire lifecycle for no additional cost. SMAX's modern user interface will allow you to optimize your IT investments and ensure compliance.

Mobility, collaborative self service, and the new xFLow analysts user interface offer a modern user interface for accessing services and performing tasks. This can help increase user adoption, satisfaction, and productivity. Our IT service desk software offers innovative change management, extensive automation, and out-of the-box best practices content. This helps enable proactive IT service management and reduces business risks and costs. CA Service Desk Manager was created to empower IT service desk analysts to make every moment count. It offers a dynamic experience that allows them deliver great customer service without worrying about overbearing metrics or processes. The solution allows teams to embrace teamwork, rather than working in silos and using disjointed communications.

TechExcel's ServiceWise is a cloud-based, secure information technology service management (ITSM) software solution. It implements ITIL workflow standards to streamline processes and streamlines business operations. This software suite for IT service management and help desk is flexible and scalable. It offers powerful features such as smart ticketing, events, tasks, forms, surveys, workflow, self-service and escalations, analytics, reporting, and analytics.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

ManageEngine SupportCenter Plus allows enterprises to provide world-class customer service. SupportCenter Plus is a web-based customer service software that allows organizations to manage customer tickets, store and organize contact information, and provide exceptional customer service. SupportCenter Plus offers multi-channel support, self service portal, multilingual support and third-party integration capabilities. It is one of the most feature-rich customer support platforms available.

Started in 1989, Marval is a leading global provider of enterprise IT Service Management (ITSM) software. Marval offers unrivalled industry knowledge and expertise combined with innovative system design. With over 30 years of regular updates we offer a solution rich of functionality, now also including Machine Learning and Artificial Intelligence, to empower our customers on their ITSM journey. We are a trusted partner to both public and private sector organisations worldwide, enabling support teams to deliver outstanding service management and customer experiences to colleagues and consumers around the globe. Our accreditations Marval's integrated IT Service Management (ITSM) software solution has successfully passed the criteria for PinkVERIFY 2011 Toolsets for all 16 Pink defined ITIL processes. We have also been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has held the ISO/IEC 20000 certification since its introduction in 2005. Our ITSM software is also accredited by the Service Desk Institute (SDI) as SDI Standard Performance Results Report Compliant.

CMDBuild allows you to manage a collection of assets such as business resources, assets, equipment leased for customers, technological infrastructure, systems, and other business resources. It provides native tools to model the database, create workflows, configure dashboards and reports, build connectors with other systems, geo-refer assets and manage the system. It allows clients to monitor the assets and know the functional relations, composition, dislocations, rules for updating over time, as well as the management of the entire life-cycle. To ensure maximum extensibility, the core code is kept separate to the business logic. This allows the use of CMDBuild to create custom and configurable vertical apps. We started with CMDBuild and created the READY2USE Version. This is a ready-to-use configuration that can be used in a production environment. It was born out of ten years of experience working with clients.

Jira Service Management (formerly Jira Service Desk), empowers Dev/Ops teams to work at high-velocity to respond to business changes quickly and provide great customer and employee service experiences. Tune Jira Service Management for your specific needs. Every team member, from IT to legal to HR, can set up a service desk quickly, and then adapt to scale. Provide great service experiences quickly - without the complexity and cost of traditional ITSM solutions. An open, collaborative platform allows you to track work across your enterprise. You can link issues across Jira, as well as ingest data from other software-development tools, to give your IT support and operations teams richer contextual information that allows them to quickly respond to incidents, requests, and changes. Manage risk and deliver more customer impact. You can accelerate critical development work, eliminate the need for manual labor, and deploy changes quickly with an audit trail for each change.

How can you manage your services in a digital environment? Serviceware. That's how. People expect services that meet their needs quickly and precisely, whether they are in private or professional life. These growing needs are forcing service providers to meet them. Service providers are often facing staffing or cost pressures. Intelligent process control is the solution that integrates service customers with all relevant business units. Serviceware Processes allows you to manage all of your business services. The result? Fast, accurate and reliable service for customers and employees. This will also lead to significantly higher productivity. Features: Automated workflows to increase productivity. Intuitive self service portal for customers. Digital communication across all devices. Hybrid operating model to enable agile IT infrastructures. Optimal integration of your applications. Performance-driven control with real-time analysis

Keep track of all Ops and Dev incidents and take control. Notify the right people, reduce response times, and avoid alert fatigue. Opsgenie is a modern, incident management platform that ensures critical events are not missed and the right people take the appropriate actions in the shortest time possible. Opsgenie can receive alerts from custom applications and monitoring systems, and will categorize each alert according to importance and timing. On-call schedules ensure that the right people get notified via multiple communication channels, including voice calls, SMS, email, and push messages on mobile phones. Opsgenie automatically escalates any alert that is not acknowledged. This ensures that the incident receives the appropriate attention. Register now for a free trial.

Helpdesk software designed specifically for IT support services. Sitehelpdesk software for incident management and service requests. It also includes the practical application of other ITIL recommended features to speed up your service delivery. sitehelpdesk IT is intended for internal support. Sitewebdesk features can be used to support external customers. The helpdesk integrates the Configuration Management Database records. Reduce the number of incidents by identifying trends, reporting on them, and pre-empting and resolving errors. To minimize the impact of incidents related to change, manage requests for change (RFCs) to the IT infrastructure. For resolutions, you must be committed to problem management.

Facets.cloud automates the last mile of cloud deployment as a product, allowing companies with large DevOps setups to manage their infrastructures themselves. This eliminates the need for organizations building platforms in-house. Platform Engineering is the future of DevOps. Facets helps businesses adopt the principles Platform Engineering by transforming DevOps setups, unlocking self-service and helping them reduce cloud costs and achieve well-architected clouds environments.

AlertOps is an industry-leading Incident Response Automation and Alert Management Platform. A SaaS-based software solution, collaboration and automation hub that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution. As organizations evaluate solutions to improve and transform critical incident response -- to support ever-increasing customer and business requirements -- the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

ProProfs Help Desk was created to meet the ever-growing customer service industry's needs. This tool allows agents to effectively track user queries and requests. This type of issue tracking results in faster ticket resolution. ProProfs Help Desk, a cloud-based ticketing platform, is best known for its "shared mailbox" feature. Agents can access, view, and assign tickets to the relevant individual or team from the cloud-based ticketing system while using the collaborative email-like interface. Managers can also prioritize, label, or mark tickets that require immediate attention and resolution. Managers can also set up workflow rules that include filters, priorities and service level agreements.

OpsLevel tracks the microservices that underpin your products, the support teams, and the tools and practices that keep them running. You can streamline everything, from incident response to onboarding new engineers. A microservice catalog will help you build more reliably and prevent outages and security breaches. You can create a point for leverage that can drive and monitor upgrades and migrations across your tech stack.

Each module can be used independently or together to create a powerful unified pipeline that spans CI, CD and Feature Flags. Every Harness module is powered by AI/ML. {Our algorithms verify deployments, identify test optimization opportunities, make cloud cost optimization recommendations, restore state on rollback, assist with complex deployment patterns, detect cloud cost anomalies, and trigger a bunch of other activities.|Our algorithms are responsible for verifying deployments, identifying test optimization opportunities, making cloud cost optimization recommendations and restoring state on rollback. They also assist with complex deployment patterns, detecting cloud cost anomalies, as well as triggering a variety of other activities.} It is not fun to sit and stare at dashboards and logs after a deployment. Let us do all the boring work. {Harness analyzes the logs, metrics, and traces from your observability solution and automatically determines the health of every deployment.|Harness analyzes logs, metrics, traces, and other data from your observability system and determines the health and condition of each deployment.} {When a bad deployment is detected, Harness can automatically rollback to the last good version.|Ha