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Description
Experience user-friendly self-service options, automated service management, and seamlessly integrated service desk features that adhere to industry best practices. The complexity of managing multi-vendor and multicloud environments continues to rise. IBM Control Desk delivers the essential IT service management (ITSM) needed to streamline the support for both users and infrastructure. By utilizing self-service and automated management, it effectively lowers costs while enhancing user satisfaction through its integrated service desk capabilities based on best practices. Users can make selections from the Service Catalog and Enterprise App Store, allowing them to deploy approved software and access services directly to their devices without needing assistance from IT personnel. Additionally, IT professionals can take advantage of process automation grounded in best practices, collaborative knowledge and problem management, and maintain visibility over assets, configurations, and changes. This enables the management of IT services and operations in alignment with overarching business goals and commitments, ultimately fostering a more efficient and responsive IT environment.
Description
configure8 is an internal developer portal that helps helps your developers move faster and build better software with self-serve access to the knowledge and functionality they need.
configure8 is built around a universal catalog that easily organizes all of the sociotechnical knowledge about your team and applications, services, environments, and resources. Customize the data model to integrate any tool and present custom views and calculations. Easy to set-up and maintain, and delivers value.
configure8 uses knowledge in the universal catalog to power Scorecards and Self-Serve Actions.
Scorecards by configure8 feature the largest library of pre-built checks and the ability to scorecard any custom data as well as create standards tripwires.
Self-Serve Actions feature dynamic forms that are contextually aware to minimize developer cognitive load for day 2 operations. We even offer starter templates + custom actions.
Deploy configure8 on-premise or use our SaaS hosted version. We offer white glove support to ensure your success and high internal adoption rates.
API Access
Has API
API Access
Has API
Integrations
AWS CloudFormation
Amazon Web Services (AWS)
Bitbucket
CircleCI
Crossplane
Dynatrace
GitHub
Google Cloud Platform
IBM Cloud Pak for Applications
IBM Cloud Pak for Integration
Integrations
AWS CloudFormation
Amazon Web Services (AWS)
Bitbucket
CircleCI
Crossplane
Dynatrace
GitHub
Google Cloud Platform
IBM Cloud Pak for Applications
IBM Cloud Pak for Integration
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$19/month per user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/it-service-management
Vendor Details
Company Name
configure8
Founded
2022
Country
United States
Website
www.configure8.io
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Product Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
