Zoho CRM Reviews

Summary: Overall, Zoho makes the work more organized. Integration with other apps comes very handily in automating your work resulting in increased productivity.

Positive: -Zoho CRM's best feature is that it supports a high level of automation and customization with no hidden costs.
-It is easy to use and setup emails, communications, and support.
-Integration with third-party apps increases your productivity and decreases the time spent.

Negative: -Customer support takes a lot of time to get back to you and resolve your query.
-Some key features are only available in English, so sometimes it creates a language barrier for some people.

Summary: There may be a rival analysis that helps to obtain better results in sales projections. In the financial field technique they can create a search for homes and consequently acquire even more suitable for financial administrations. The installation process can take less time. The program has really given us the possibility to reorganize the modules created earlier, this is very important due to the fact that the changes appear constantly in the works and it is essential to reorganize again. We were able to obtain data based on our customers' visits to our various social media network platforms. It is very easy to imagine the graphs with the data acquired in the studies carried out. Artificial intelligence helps us to examine sales trends in a much better way.

Positive: The efficiency of companies using Zoho CRM increases significantly due to the fact that it is concerned with making the most of the quality of operations, regardless of the size of the company. It consists of artificial intelligence configured to perform functions such as advising users on the correct time to contact their consumers. In addition, it suggests which jobs to appoint for your employees, depending on their skills. The platform offers the alternative of customizing your homepage, so that each user can edit it for greater convenience, without affecting the group work performed.

Negative: The program needs you to have previous experience with several other CRM software, Zoho CRM offers several contemporary attributes, so it can be a little challenging to run at the beginning. Downloading and installing files via cell phones is not a very easy process.

Summary: Zoho CRM is a software that will certainly bring expertise, performance and also reliability to your company's sales group, it has a variety of durable attributes that guarantee to keep your group covered at any time, providing you with all the devices to finish any type of work in an optimal and fast way, presenting performance in each of its characteristics considering that they bring real value to the system making it a very effective system and also beyond everything scalable for your organization.

Positive: It is a software program that really preserves a specialized appearance, it has an extremely well organized and fractional structure that makes it extremely simple to see all the aspects released in its programming. Because it is a CRM, it offers extremely sophisticated functionalities with regard to the collection of information to be used in a much more in-depth assessment that offers reliable sales techniques to the layout, making the entire sales process one of the most accurate and also with a high degree of efficiency.

Negative: The effectiveness of the software program can backfire, due to the fact that there are many performances that the customer needs to take significant time to be able to understand how to use each one properly. It is a software program that adapts much better to the tool, as well as to time-consuming businesses, due to the effectiveness of its resources, it would certainly be simpler for companies with a large structure to incorporate their procedures. Assimilations with social media sites are not its strong point, as their use is very small.

Summary: While testing out Zoho, I was a fan. It's definitely more affordable than other CRMs but it doesn't have as many functions as others. Still a great option.

Positive: Being in real estate - CRMs are how we run our business. Zoho is relatively simple to learn and a great way to stay organized with all of your contacts. The pricing is fair too.

Negative: It could be a little more user friendly and attractive, but it is still a great program.

Summary: Its auto report maker is very good. Customized format of reports also helps the management to draft the requirements as required. It differentiation of leads in various factors helps in coordinating with the clients as per the status. SMS and mail auto themes are pre loaded for fast communication

Positive: My Sales team loving this software. Its easy panel helps the leads to organize systematically. Automatic notifications for call/sms helps the sales team to coordinate with the prospects on time and convert into leads. Overall report helps in taking decisions.

Negative: Online version sometimes load in time and update are not so frequent.

Summary: Like I said earlier overall the system if good but there is room for improvement in certain areas within the system.

Positive: Overall it's a very good CRM system, which has many useful features however, there are are areas which could be improved in the system. The notifications on each event is a good feature.

Negative: Sometimes unable to import or export leads as the file becomes corrupt, also e-mails that are generated via Zoho gets listed as spam by mail filters

Summary: Well connected with other software and download the reports in less time. Sync all the enquiries, their distribution, their status helps the management to take the necessary decisions, and systematically arrangement of data helps in coordination within the teams.

Positive: Zoho in its brand also launched Zoho CRM for managing the leads, enquiries and sales in better manner. Its interface helps the exeecutive to distribute the leads among the team and hierchies to help to coordinate further. Its notification via sms and email also help in triggering the right call to right customer.

Negative: Offline version requested as internet is mandatory to sync the data.

Summary: Affordable software and easy to turn the leads into opportunities.
Improved customer support.
Great email management software.

Positive: It's effective with turning the leads into customers.
Reliable with improving customer relations.
It's affordable and user friendly software.

Negative: It's effective for turning the leads into opportunities.
Improved customer relations and more affordable.

Summary: Overall, a single stop for my executives to contact and follow up with the clients. It integrate with my existing channel of communication and automatic records the data related to my sale. Its sms system will notify the clients about latest update. Its funnel system pop up the latest follow ups of the day. Its also works on mobile and helps the executives to connect with the clients on the go.

Positive: From the zoho group, Zoho CRM is the best part as it involved in management of Prospects, Leads & Inquiries. Its system divide the hierarchy in multiple formats which is easy to track and follow up. For my clients i am able to send the initial quotation and taken regular followup till the inquiry converted into Customer or rejected. Good Platform and little training is required to use.

Negative: The Payment integration is difficult and chargeable. Payment from some vendors / partners yet to be integrated.

Summary: It's a nice experience with Zoho CRM and our sales staff accepts happily. Its reporting structure and integration with SMS, Mails & existing CRM system like Salesforce helps in overall management of data and refinement. Its followup statuses helps the management to take the necessary decisions. Good support from Zoho whenever stuck.

Positive: Zoho comes with best and intuitive CRM module to manage institute lead marketing. Its simple interface helps in distribution of Lead data among the sales staff and helps in followups. Its inbuilt mail marketing system automatically send the notifications mail to the customers. The funnel system helps in segregating the data.

Negative: It's purely depend on the internet. When the network is not there or very low speed, the sync has the problem. Sometimes it take time to load the data.

Summary: Zoho CRM is the tool we needed to do a much cleaner and more solid commercial management, we managed to capture the attention of potential customers, get better leads and obtain a large database with which to carry out marketing campaigns, which cover much more space within of real customers who need our product. Doing a follow-up of the work management visualizing every minimum aspect and detail, allowed us to have much more control over what we were doing, how the work team was developing its potential and how the efforts bear fruit by visualizing the satisfaction of each one of our customers. Regarding this, a good CRM service has shown surprising results, we pay more attention to what our clients need, showing that listening to what they want to receive, the disagreements they have and solving their current problems is undoubtedly the best solution to any exchange with our clients, this allows us to focus more on what is truly important for our general public. Likewise, it is important to highlight that our ROI has increased exponentially, it has been at slow but truly sure steps, where each minimum step in the advance has been duly premeditated and studied, operationalizing each variable and taking our commercial study to our marketing campaigns and get better sales.

Positive: Zoho CRM is all in one, it is a great system with multiple functions, each of them has been representative for our work, starting with:

1. The CRM tool, which is its main function, allows us to be more precise in the treatment we have with each of our clients, allows us to offer greater customer service, improve the quality of the service we offer thanks to the fact that we serve in a much more attentive to what everyone needs.

2. The use of different collaboration tools keeps the sales and marketing team in constant exchange of information and commercial management, which is an important sum to achieve better sales globally thanks to the constant monitoring of ROI.

3. Through the marketing automation system, it allows us to further enhance commercial campaigns and capture potential customers, together with the construction of efficient databases, with good distribution.

4. Zoho also counts perfectly as a leadership tool, where communication and distribution of work is possible, qualification of leads necessary to boost our sales, as well as the management of campaigns, surveys and tasks. The possibilities of exercising good labor administration and study of each element are really wide in order not to miss any detail and always be aware of how labor integrations, brand exposure and service expansion are being carried out to obtain better sales.

5. It has great customer support, it's quite a dense tool with millions of features and sometimes it's hard to figure out how to make something work, customer support is always bold and attentive to help us solve different problems.

6. We find ourselves with a fairly dense and complex tool, but even so, it provides flexibility in its use, it provides immediate access through the cell phone and real-time notifications, which is excellent, and it quickly attends to any circumstance that arises.

Negative: It presents a fairly high learning curve, even with all the recommended documentation it is not possible to achieve from the beginning the proper way to make each of the tools work, fortunately we have customer support that is always attentive to solve any problem, however, it is a bit complicated to manage each of the tools properly. In this way, its interface is quite dense and complicated to handle, but even so, I get that it is comfortable and quite complete, highly customizable and without a doubt Zoho did not miss a thing when placing each essential tool on the platform. . According to my perspective, the communication system needs greater solidity in its platform, it presents a little delay when receiving messages and calls from our clients. I would like it if the customization of forms and reports could be extended, something more interactive so that the work is better presented and with a greater range of customization. I think that it would be a much more powerful CRM if it had better integrations that allow us to track the path of our clients on the website, which would be quite useful to know what they recognize first, what their priorities are and what are the real disadvantages of the website. It would be a great CRM weapon. We have been using other Zoho products, which undoubtedly represents great value, but we present failures when managing this, because the synchronization is not entirely effective and many times information that we register in one of its products, it is not read properly in another to which we synchronize and ends up being a total waste of time, effort and work, ruining meetings, storage in databases or the general flow of commercial management, it is a problem that undoubtedly needs immediate solutions.

Summary: If you are already using Zoho then go for it, but not a user friendly out of the box solution for a CRM.

Positive: You can customize the solution to your needs, but you need a dev or tech team to help you out. If you are using other Zoho products this will work well with them.

Negative: This will take some development work to use, and the customer support is lacking.

Summary: Overall this service is not sufficient for my purposes, but is likely useful for those selling products.

Positive: Software was free which was a pro, however the free plan had quite a fair number of limitations which decreased its effectiveness.

Negative: The design of the software wasn’t ideal for CPA Firms or any service firm for that matter.

Summary: For the price, ease of use and flexibility I would give it a shot. However if you are the type of person who needs a helping hand you probably better of choosing another platform.

Positive: Ease of use. The platform offers different avenues for doing the same thing, some are for basic users, some for people with higher demands.

Negative: If you need assistance from customer service you better be seated. It takes a while to get responses, if you get responses. Apparently this is on other reviews too.

Summary: Zoho CRM is a good software with amazing ease-of-use for a company and training new hires. I personally just dislike the UI and wish it looked different, the UI is the main reason I no longer use Zoho CRM.

Positive: I love the ease-of-use when communicating with customers and retailers through email. I also love the information on each customer and/or retailer this goes along with ease-of-use when reviewing accounts and past contacts. Support was great, easy to contact and easy to get a solution!

Negative: I hate the UI. I just don't like this software's look. It is only a personal preference and think that this software could look a lot better.