Workiz Reviews

Summary: Just avoid this garbage. It will probably just be gone now day like Mhelpdesk did. Look at one the the real brands, it's worth it.

Positive: Price kinda... The price was literally the only positive about the system, and even that has dwindled down over the years. They have slowly made more and more of the system an option to be paid for.

Negative: Everything else..

Anything is an add-on, even some of the things that were free when I first started using the system later became an option and my price continue to increase., I'm currently paying twice what I started at.

Are we do inspections so we upload a lot of photos, unfortunately it takes anywhere from 60 seconds to 5 minutes to upload a photo. We generally upload 20 to 60 photos per job so this has been a big problem. The system will also randomly lose photos a few days later. These photos should be able to be viewed by the client, but half of the time they do not come through and the client just gets a blank document.
We use them documents, which took several hours to set up and design. Open the system one day and half of our inspection document was just gone. It took four hours for Support to respond, and they couldn't figure out what happened. Speaking of, by far the worst customer support I've ever had in my life. It generally takes between one hour if you're lucky up to 12 hours to get a response and if you close your application or computer in the meantime you have to start over. Just avoid this garbage..

Summary: Started out good but now that we’re expecting things to work the way they were sold to us it’s slow. We have been offered no reimbursement for having to manually work around issues. The inventory system has no reports and does not function as we were told, we have temporary work arounds while they are developing them. Credit card rates are not competitive as we were told. We went from 1 percent with QuickBooks to 4 percent without being told. We showed them what we were paying with QuickBooks and were told they were a little more but not 4 times the amount.

Positive: Mostly all in one dispatch, POS, inventory.
App and desktop availability and access.
Call recording and texting service.

Negative: Sold on features that are not available.
No smooth transfer from QuickBooks enterprise to Workiz.
No inventory reports.
No hold queue counter on screen for dispatch.
No automatic promoting of calls in queue to the next available dispatcher.
No ability to transfer inventory between containers.