Alternatives to WorkflowMax

PLEXXIS is a subcontractor solution uniting project management, accounting, estimating, takeoff and mobile apps on a single tech stack. Plexxis also provides 100% in-house implementation and support services and PLAIN LANGUAGE agreements that PROTECT SUBCONTRACTORS FROM; 1) UNFAIR SUBSCRIPTIONS: Lack of transparency of total cost to onboard, and/or misrepresentation of products and services while failing to provide fair options for cancellation. 2) CLOUD CUFFING: When software vendors charge license or subscription fees BEFORE the client is LIVE while also keeping client data hostage in order to extort additional payments. 3) SMOKE STACKING: When software vendors oversell the level of integration of products in a tech stack. 4) OVERAGES: When software vendor provides just service rates and non-committal plan or suggested cost to onboard in a way that sets the client up for change orders

Odoo is an open-source, fully customizable and extensible software that includes hundreds of professionally designed business applications. Odoo's intuitive database can meet most business needs including CRM, Sales, Projects, Manufacturing, Inventory, Accounting, and Accounting. Odoo is a software solution that can be used to meet all company needs, regardless of size or budget. Odoo's seamless design makes it easy for businesses to become more efficient and save time. Each module is interconnected to offer a seamless experience from one app to the next. Users can automate many tasks that would otherwise require manual inputs to multiple applications. Odoo enables teams to collaborate with each other from one platform, allowing them to keep all business functions in one place.

Journyx provides time and attendance tracking for payroll, along with project-based time and expenses for businesses that need to track time for billing, projects, and payroll. You can integrate with Microsoft Dynamics 365, PowerBI, Excel, Sage Intacct, Oracle NetSuite, QuickBooks, ADP, and many other programs to create custom features such as automated data validation rules, approval workflows, and robust analytics and reporting. Journyx provides everything you need for project management, billing, and payroll compliance, as well as accounting processes. Our core products include: * JX Time Tracking Software for project-based time and expense tracking * PX Resource Management Software for a complete picture of project & budget status, employee hours, and resource availability * CX Time and Attendance software, time clock hardware, and scheduling applications that allow for flexible time collection methods, including swipe, mobile, and biometric hardware. Are you a VAR? Check out our Partner Program.

Ravetree, an award-winning work management platform, empowers teams to deliver work quicker, be more informed, spend less time looking for information, and is faster than any other software. Ravetree is a software platform that allows companies to manage their resources, projects, and creative workflows from one place. Ravetree makes it easy to move between applications to find the right information, use cumbersome spreadsheets, or enter the same data multiple times. Ravetree makes it easy to get the job done!

Revolutionize your project management with Worksection, the online project management tool that streamlines workflows and enhances team collaboration. Designed for teams of all sizes, Worksection’s user-friendly interface makes it accessible for everyone, not just IT professionals. Trusted by over 1,600 marketing agencies, design studios, software developers, law firms, and architectural offices, Worksection is perfect for handling complex projects with ease. Its built-in time tracking helps you effortlessly monitor billable hours, ensuring accurate client billing. With streamlined task management, Gantt charts for precise planning, Kanban boards to visualize progress, and centralized communication, Worksection keeps your projects on track from start to finish. Plus, detailed reports provide deep insights into your team's performance, helping you make informed decisions. Seamlessly integrate with tools like Slack, Google Drive, and Zapier to ensure a smooth workflow across all your platforms. Use friendly support to reach your goals as fast as possible. Sign up to transform your project management with Worksection.

Control your entire business from one place Manage your entire project lifecycle, from sending quotes to collecting invoices. By having sales, delivery, and financial information combined - you’ll have a complete overview of results and progress in real time. Plan and forecast your resources Know when to bring in more work and spot resource shortages before they happen. Make proactive decisions on outsourcing or hiring. Balance your team’s workloads - no more burnout for some while others sit idle. Make sure you’re profitable Completing your projects is important, but what truly matters is whether your company is making money. Understand which clients, projects, services or teams are profitable and which are eating into your margins in real time. Know when to work more efficiently, charge more or cut costs. Collaborate where work happens Access every file and conversation in the correct context - whether it’s a customer, a project or a task. Stop spending time on status updates and chasing documents. All information is just one click away at all times.

Clockify is the the most popular free time tracker for teams, used by millions around the world. Clockify is a time tracker and timesheet app that lets you track work hours across projects. Unlimited users, free forever. Clockify makes it simple to track employee hours, create staff work schedules, see everyone's availability, make adjustments when allocating tasks, and control costs and overall budgets.

FreshBooks makes billing and invoicing for small businesses easy. Freshbooks is a top-rated accounting and invoice software for self-employed professionals as well as small businesses. It makes it easy to invoicing and billing so that companies can concentrate on the work they love. It has a wide range of powerful features, including expense tracking, time tracking and payment processing. The Freshworks mobile app allows users to work from anywhere using Freshbooks.

PandaDoc document management software allows you to create and manage all types of business documents. PandaDoc document management software is powerful, secure, and integrated. It allows business users to create, track, track, and sign documents quickly and easily. PandaDoc is a powerful tool that can help you manage organizational documents like proposals, quotes and contracts, HR documents, and many more.

Dovico TimeSheet for Small Business allows you to track project time and expenses in a fully customizable way. Eliminate the barriers! Employees can enter their time and expenses via a web or mobile experience (iOS and Android). Need help? As an extension of your profit-building team, we offer unlimited chat, email, and phone support. Dovico TimeSheet Small Business is now available for free!

Provide the information you need to principals, project managers, or your entire staff quickly and easily. The powerful dashboard of BQE CORE allows you to monitor KPIs such as project performance, time and expenses, profitability, and other important metrics. You can monitor the status of each phase and track progress. You can also compare actual and budgeted hours and costs so that nothing slips through the cracks. Use interactive Gantt charts to efficiently allocate resources and forecast accurately every time. CORE CRM is specifically designed to manage professional services' new sales opportunities, activities and performance. Learn how BQE CORE can help you focus on the most important parts of your practice and manage client projects. Book your own personalized demo today!

Get Proteus and get better productivity, better consistency, better control, and better visibility. Proteus is the complete project management solution built by energy experts for people in the energy sector. Proteus brings project planning, resource management, project management, collaboration, project financials, and business intelligence into one integrated solution. Proteus moves energy companies away from a fixed cost model to an on-demand model, crucial to staying competitive in a low margin environment. Move faster, stay accurate, deliver more projects and keep work simplified. Use Proteus to bring all project workflows together in one single view: clients, proposals, projects, invoicing, documents, inventory, and more- all in one place. Integrated with Microsoft 365. Project teams can collaborate with remote access to timesheets, equipment details, project costs, work completion status, and other resources. Generate invoices and manage client information, and legal contracts from a unified platform. Proteus enables project managers to store documents centrally and streamline workflows, technical calculations, and other operations. Monitor metrics in real time and get full project control.

You can create standalone projects easily or use your favorite CRM to do it in one click. All project details are available at a glance. You can also plan your resources using built-in Gantt charts. You can assign tasks, visualize progress of projects, increase team collaboration, reduce waste, and break down projects into organized tasks. PSOhub's Task Manager allows you to eliminate spreadsheets and make everything online. Self-driving time tracking allows you to bill clients more accurately and spend less time on timesheets. PSOhub makes it possible to stop making assumptions about resource allocation. Real-time insight allows you to manage your team and see what is ahead. PSOhub automates the invoicing process by automatically entering data. It's never been easier to bill clients and get paid.

TimeSolv is a web-based time tracking software that allows legal professionals to accurately bill their time. TimeSolv is an intuitive and easy-to-use platform that provides a variety of features to assist legal professionals in increasing their efficiency and profits. These include document management, time tracking, invoicing, reporting and expense tracking.

Software for Job Management. You can manage every aspect of your business, from quote to invoice. Track and manage your business and equipment easily. You can access your business and equipment from anywhere, any time, on any device. JGID - Just Get it Done! It has all the features you need to get rid of many add-ons and integrations. Trusted and proven by professionals around the world. Say goodbye to late-night work headaches. Ideal for job management with additional features!

Zigaflow is a dynamic, all-in-one business management platform designed to automate and streamline your company's core processes, including sales, operations, finance, and customer service. Tailored for small to medium-sized businesses and enterprises alike, Zigaflow enables teams to boost efficiency, enhance collaboration, and drive growth through its comprehensive suite of features. Key functionalities include customizable workflows, project management, inventory and supply chain management, CRM, and quote-to-cash processes, all integrated within a user-friendly interface. Zigaflow stands out for its seamless integration capabilities with leading accounting software like Xero and QuickBooks, alongside CRM, email, and e-commerce systems, ensuring a cohesive and efficient operational framework. Ideal for businesses seeking to optimize their operations without the complexity, Zigaflow offers real-time insights, facilitating informed decision-making and strategic planning. Discover how Zigaflow can transform your business by simplifying operations, reducing manual errors, and focusing on growth.

Kahua offers project management and program management solutions for construction to increase efficiency and reduce risk. You can be operational in days with functionality and workflows designed specifically for contractors, program managers, and owners. This reduces time-to-value and increases user adoption. Kahua can be used on any mobile device to connect from field to office. Kahua allows you to manage documents, costs, and processes from the beginning of a project to its end. You can be up and running in days thanks to our solutions that are specifically designed for construction and our intuitive UI. This will increase user adoption. Every organization is different. Kahua allows you to adapt to your business model and follow your business processes when you need it. With "Kahua To Kahua" collaboration, you can improve the efficiency of your construction supply chains and keep everyone on the same page.

Your survey company can use a digital job book. You can store all your customers and job locations using an intuitive software system designed for surveyors. You can search for previous jobs, enter work hours, and track billing. Cyanic Job Book allows you to store customers, jobs, track costs, and much more. It automatically organizes labor equipment and material costs for each job, and allows you create invoices in one click. Professional invoices can be exported as PDF or imported into your accounting software of choice. This ensures that all work is invoiced and that nothing gets left out. You can simplify quoting by looking for past jobs in the same region. You can search for any job by using job details, legal addresses, and areas on a map. To quickly complete jobs, find relevant information about past jobs. You can organize all your clients in a system that is designed for surveyors. You can create rate sheet templates for different types of jobs and clients.

Paymo is a collaborative work management software that allows small and mid-size teams and individuals to get their job done wherever they are. The software bundles advanced task management, resource scheduling, native time tracking, and invoicing under a single platform - eliminating the need for any messy and costly integrations.

Our natural time entry makes it easy to track your time. You can set budgets and targets for users, teams and clients, and track your progress in real time. In a matter of seconds, you can invoice your clients or send time to accounting software. We integrate with Xero Quickbooks, Wave MYOB, Freshbooks, Wave, Wave, MYOB, and Wave.

Fergus, a cloud-based Job Management Software, facilitates the essential tasks required to run a trade-based business. The platform is designed to be used by individual professionals or teams and provides a complete workflow organizer, from invoicing to quoting, and everything in between.

The Eworks Manager Job Management System lets you manage, track, and control all information related to your staff, jobs and customers. Eworks Manager's Job Management Software will give you complete control over your business. Our system helps you track and manage all aspects of your business, including your employees and jobs. Our field service management, vehicle tracking, and GPS planning will be perfect for your company if you are in the technical field. Other benefits include: - Lead Management Asset Management - Invoicing and Quoting Solution - CRM System - ERP System Time Planner - Project Management - Task Management Help Desk - Report Suite Inventory Management

Professional service companies around the globe love Accelo to manage client work profitably. The cloud-based platform handles all aspects of client work delivery from prospect to payment. It also manages tickets, retainers and timesheets. The client work management platform puts an emphasis on money and time. It gives you a complete view of your most recent business data and financial performance. Client communications, activities, and work are all centralized on a single platform so you can always see where things are without needing to ask for status updates. Accelo improves efficiency and streamlines workflows across the business. It also helps teams and leaders coordinate better and increase visibility. This allows professionals to concentrate on the most important work while leaders can run the business. Managers can deliver projects on time and within budget by harnessing the power of automation.

WORKetc is a small business cloud-based platform that powers businesses across the world. WORKetc is the only cloud computing platform that offers integrated CRM, project management, billing, help desk, reporting, and collaboration. This software solution is one for your entire business. All your team can collaborate in one place. One place to support, sell and deliver customers. With WORKetc's cloud-based web and mobile apps you can manage your business from anywhere, whether you are at work, home, or on the go. Say goodbye to complicated integrations and expensive web apps. You can grow your business with WORKetc and enjoy big-time productivity. Every interaction and activity with a contact are recorded. You can browse the timeline or search for and filter records. You can view the activity history for every employee. Eliminate the need for application hopping, and keep all your data in one system.

You can build without repetitive data entry. Budget management is easy with Excel and no back-and-forth email. Your subcontractors can do the data entry. Before the project is finished, you can determine if it makes a profit. Identify design and estimating errors. Each project manager can save 3-5 days per year. Eliminate manual calculations and copy-paste. Standardize processes to ensure compliance. Don't allow things to slip through the cracks. Before the project is finished, you will know if it makes a profit. Each project manager can save 3-5 days per year. Standardize processes and ensure compliance. Detect design and estimating errors. Eliminate manual calculations and copy-paste. Don't let anything slip through the cracks. Send subcontractors bid requests easily. Quickly review RFQs together, request bid adjustments via multi-round bidding and convert the winning bid into a contract in one click.

SQUAVA is a time-tracking, project management, accounting, and forecasting tool for professional service firms. It combines all of your business's day-to-day operations in one online, outof-the-box software. SQUAVA's intelligent workflows and features make it easy to focus on the important tasks that will build your business and make money. You can answer difficult questions such as: When should I hire? How much work do I have? Our simple pricing plan scales with you business and easily pays off with the time and money that you save. We train and onboard our customers without any upfront costs. You pay monthly, just like your cash flow. SQUAVA is the software that you've been searching for to manage your business. It's amazing!

BigTime is an online time and billing system that professionals use. BigTime allows firms to use time and expense tracking tools as well as WIP management, billing, invoicing, task management tools and many other features in one platform. BigTime, which is cloud-based and has an intuitive interface, bundles industry best practices and operational know-how into a user-friendly app that runs on any desktop or mobile device. BigTime integrates with top productivity apps like Zapier, Lacerte and Slack. From project creation to client payments, BigTime streamlines firm operations with intuitive budgeting, project management, and invoicing solutions that can be configured to automate even the most complex scenarios.

Powered Now is the UK’s best-selling business management software for trade businesses. You can invoice and quote anywhere you are, create forms & certificates, track your expenses, schedule your diary, chat with your team, and send fully customisable documents like job sheets, quotes, and invoices. All data is stored on your device (iOS, Android and Mac) and syncs between them. It also works offline.

Streamtime Software is a web-based tool for project management that's designed for creative teams. Streamtime Software is a web-based project management tool that helps teams manage administrative tasks without having to deal with tedious, frustrating, or ugly forms. Streamtime offers intuitive and beautiful tools that allow for time tracking, job planning and invoicing, scheduling and reporting.

Bonsai is an all-in-one business management solution for small businesses and self-employed professionals. One of the most commonly used functions is financial management. It covers everything business owners need to manage their finances efficiently and achieve profitability goals: invoicing & payments, accounting, taxes, and even banking. With an intuitive and user-friendly dashboard, it is easy to use. Using Bonsai, SMBs can easily track income and automatically categorize expenses to maximize write-offs. It enables small business owners to get paid faster by creating professional invoices in seconds with global payments and automatic reminders. In addition to financial management, Bonsai offers a complete client and project management solution. It includes contracts & e-signing, proposals, CRM, client forms, scheduling, time tracking, and many other features for running and growing a business successfully. Business owners can generate custom contracts and proposals from 1000+ templates in Bonsai’s library. All of Bonsai’s features are integrated and automated, making it an all-in-one business process management platform that saves time and money. Grow your business in no time while Bonsai takes care of the rest.

SimpleVMS helps you save time and reduces costs in managing your workforce. It automates the creation of job postings, interview scheduling, new employee hiring, timekeeping, automated payment and invoicing, and fully integrates timekeeping. SimpleVMS was developed by staffing industry veterans and focuses on helping companies streamline their interactions with staffing vendors when procuring and managing contract workers. Automating your employee retention and acquisition processes eliminates the need for manual steps. Automated invoices are generated from approved time and expenses to reduce data entry errors. Your vendors will not have to compile data manually. Your organization and your staffing vendors can interact online.

Timeslips allows you to capture billable hours, increase profitability and create professional invoices for your company. Sage Timeslips has been helping organizations deliver timely and accurate billing for over 30 years. It's now easier than ever to track your billable hours. Our time tracking software allows you to work seamlessly by using multiple time entry methods. Automately assign rates to certain tasks or employees. With a single click, you can generate detailed reports for all areas of your business. You can manage your team's productivity and ensure profitability by creating detailed reports for all areas of your business with over 100 predefined timeslips reports. You don't have to wait until you get back to your desk to record time and tasks, or even start a file for a new client. Sage Timeslips eCenter creates time slips online or on a mobile device in real time. Giving clients direct access to their accounts will help them serve you better.

Bill4Time is a web-based software that allows you to bill time for both small and large professional services firms. Bill4Time is easy to use, intuitive, affordable, and streamlines time tracking and billing so professionals can concentrate on their core competencies. Bill4Time integrates productivity and management tools into one platform. It also offers maximum security and accessibility to users.

Leaders in advertising management. The unique line of Chase software agency management software provides cutting-edge tools for agencies around the world. Chase software is a creative, media, and finance software. Companies use Chase to manage their projects, capture time and buy media. They also bill and collect payments. Chase collaboration tools make it easy to manage your team remotely. Real-time systems that manage jobs, media, documents and engagements. Chase is trusted by the world's largest companies to manage their agencies' entire operations. Corporate Departments. Chase is trusted by leading businesses to maximize their advertising budgets. Small Agencies. Many small agencies are working hard to become big with Chase's core features. Chase Software's unique line of agency management software, and support services, provides cutting-edge tools as well as expertise.

It can be exhausting to manage workflows and juggle logistics. Base will handle the heavy lifting, so you can concentrate on what matters most - your clients and bottom line. Say goodbye to disjointed approval processes and slow payment cycles. Welcome to a world of business that runs smoothly, quickly and efficiently. Transform your business with our suite of tools for management that puts you in control. Manage contracts, work requests, service requests, or purchase orders with ease. Base makes it easy to navigate from now on. Transform your business with our suite of tools for management that puts you in control. Manage contracts, work requests, service requests, or purchase orders with ease. Base makes it easy to navigate from now on.

Ultradox allows you to automate repetitive tasks and create your own business apps without having to hire a team of developers. Ultradox's unique combination of workflow engine and template engine makes it possible to combine, send, print, and generate documents, websites, and respond to emails as part your process. Automations can run in the background and include creating and sending weekly reports. You can also create interactive apps that engage multiple people, such as approval flows. Google Drive allows you to share your app with colleagues or users. Apps published follow the material design guidelines and work well on desktop and mobile devices. Ultradox was created to make it easy for anyone to create apps, regardless of their programming skills. It is amazing to see the creations of users with no programming experience.

Knowify is a powerful job costing and project management tool for residential remodelers and commercial subcontractors. Knowify is accessible from anywhere and anytime. It offers a variety of tools that can be used to estimate and cost jobs, as well as service work tracking, scheduling, billing, and time tracking. Knowify helps you to grow your business.

iBE.net provides a complete software solution to professional service firms. iBE.net is available on the web and mobile for a low monthly cost. It allows firms to streamline their processes from lead to payment. The platform has tons of features including billing, time, project financials and billing, HR, CRM, resource plan, workflow, Quickbooks integration, powerful reporting, and billing.

Monograph gives you a 360-degree view of your company's projects, budgets, tasks, and more. All this in one simple-to-use tool. Monograph works with engineers, architects, and landscape architects to create a better design practice using data-driven tools. While working with architecture firms, they noticed a recurring challenge--architects and project managers kept complaining about their existing and non-existent project management software. It was even more common to find a disconnect in how projects were managed, budgets forecast, and time tracked. They would often hear that the existing solutions were "cumbersome" and "tedious".

Twenty20 is the first fully-featured ERP solution that contractors of all sizes can use. It is 100% customizable to meet your needs. Twenty20 is easy to learn, easy to set up, and easy to use. Modules include: -Accounting - Project Management Document Management - Estimating - Scheduling Service Management and Work Order Management - Equipment & Fleet Management Management - Human Resource Management - Leave Management Time and Attendance Tracking - Expense Report Management - Sales and CRM Our ideal customer is a contractor who has multiple systems for managing their business and is looking for ONE solution that is fully integrated and customizable to meet their specific needs.

Mosaic, an AI-powered resource management and workforce management solution, increases productivity and profitability. It integrates with most financial and project management software to automatically collect data and show who is doing what and when. The software allows teams to accurately forecast and bill, manage their capacity effectively, and plan their workloads. Mosaic helps organizations get rid of clunky spreadsheets. It gives them the real big picture. Get started today with a 30-day free trial.

Rethink Workflow is a simple, powerful, secure, and free business process automation tool that allows businesses, NGOs, and enterprises to create forms online and design workflows.

Legalesign, a UK-based enterprise software that allows you to send, sign, and manage contracts online, is available from Legalesign. Legalesign is used by companies to increase productivity and financial benefits, improve customer satisfaction, reduce the need for a printer, allow them to sign from anywhere, and last but not least, ease the burden of tedious paperwork on long suffering staff.

DataCAD is an Architectural CADD program that can be used for design, presentation, documentation, and more. DataCAD is one of few software programs that is specifically designed for architects. It is also the only CADD program to have been endorsed by American Institute of Architects (ca. 1987 DataCAD was originally developed by an architect firm over 30 years ago. It is one of the stalwarts in the CAD industry.

Tools that work for your business. The intuitive text editor in Proposals lets you focus on the content, and not the formatting. When your clients complete key actions, you will be notified immediately. A pricing table makes it easy to break down the costs of products or services. Add your logo, terms and conditions and any other notes that you wish to share with clients. Colibro will make your invoices available to clients and let you know when they have viewed them. You can keep track of which invoices have been settled and which ones remain unpaid by adding payments to your invoices. Do you need to bill clients regularly? Automate the process to save time and money every cycle. To quickly create expenses, you can upload receipt files from any browser. To create reports and export to your accounting software, group expenses. Track spending based upon client jobs and expense categories.

Your project team doesn't have to be stressed. Reduce the complexity of construction administration. Cloud-based software makes it easier to submit, manage RFIs and manage documents. ConstructEx, a cloud-based construction management system software, allows project teams to instantly share information and access it from anywhere. Reduce construction administration costs, speed up review times, and reduce errors. Project team members can stay on track with automated workflows, email notifications, reminders, and email notifications. You can manage your current drawings, sheets, and specifications, and then download them in one click. Field management mobile apps make it easy to capture and manage field issues. Project communication can be simplified with centralized access and collaboration message boards. Cloud-based software allows you to instantly share and access project information anywhere. Project managers have more time for site visits, contractor meetings, reviewing specifications, and ensuring trades are properly scheduled.

Onware is a contract administration software that connects Owners with Architects, Contractors, and Consultants via a web-based collaborative solution. Onware tools increase project success through streamlining and increasing efficiency. Onware uses Tableau (www.tableau.com) to provide best-in-class data visualizations and analytics. Onware was founded in 2002 in Edmonton, Alberta, Canada. It has been involved in more than 2,500 construction projects and achieved a total of $10 billion in construction productivity.

Inktronic is the only way to combine digital pen technology and digital markups. This allows for the conversion of analog documents into digital media. Inktronic offers a range touch screen monitors and markup workstations in various sizes and packages that are suitable for both the office and the job site. You can work digitally anywhere you are using your smartphone, tablet or laptop with a variety software options for marking up and accessing drawing information. Inktronic is distributed only by a small number of authorized reprographic service partners. These partners have been chosen based on the quality of their services in their respective regions. All aspects of Architecture, Engineering, and Construction face change. It is crucial to learn how to manage change. Projects today are more complex and larger than ever before. Projects take 20% longer to complete and can cost up to 80% more than budget.

Cosential assists commercial Architecture, Engineering and Construction (AEC), firms increase revenue, decrease costs of winning business, and end chaos using its "Growth and Relationship Management", software and services for CRM, proposal and marketing. Cosential is the industry leader in AEC. Over 1,000 AEC firms have seen their annual revenue increase by 1% or more over the past 20 years. They also saw a significant increase in productivity in key business development steps by up to 50%. See a 30-minute demo.

Payroll accuracy is essential. Any less can lead to upset employees, poor credibility with HR, and even wage-and labor noncompliance penalties. Technology that captures every rule, exception, and process is required to ensure accurate time and attendance systems. Flexibility and personalization are essential to meet your individual needs. It requires a partner who is not only an expert but also shares a common desire to make your entire payroll system flawless for you and your employees. You can track your health and wellbeing by asking questions at clock-in. Provide timely updates to employees with messaging throughout the day. Managers who monitor employee contact at the front lines should be able to access relevant data.