Vantage Point Integrations

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Salesforce empowers sales teams to enhance their effectiveness and reach their objectives more efficiently. As the leading CRM platform globally, Salesforce goes beyond basic functionalities. It equips teams with essential tools designed to expand their client portfolios, discover new prospects, and finalize transactions swiftly from any location. The platform boasts an extensive array of features, such as managing contacts, tracking opportunities, overseeing leads, integrating emails, generating reports and dashboards, forecasting sales, and enabling file synchronization and sharing, among many others. This means you can spend less time sifting through spreadsheets and more time focusing on your business operations. With no need for additional hardware or software, our user-friendly setup assistant allows you to optimize sales processes and address customer inquiries in mere minutes. By linking data across sales, service, and marketing, you can provide buyers with smooth and personalized experiences. Gain a holistic understanding of each customer, including their accounts, activity history, and relationships. Moreover, integrating social data can offer even richer insights into your customers' behaviors and preferences.

Everything in one place, not just a single solution for all. Are you overwhelmed by numerous systems and procedures for employee management? The combination of manual data input, excessive payroll paperwork, and insufficient system integration leads to a decline in productivity and an increase in compliance mistakes. ADP Workforce Now offers a comprehensive cloud-based HR management platform that allows you to efficiently oversee all your HR needs—including payroll, workforce management, talent acquisition, and benefits—while providing valuable insights across these functions. You can process payroll swiftly and accurately, and give your employees easy access to their information anytime and anywhere. ADP Workforce Now® Payroll stands out as a top-tier, cost-effective solution that simplifies payroll and tax filing. It is specifically designed to assist you in meeting compliance requirements and is adaptable as your business expands. Explore how ADP Workforce Now can empower your organization to streamline payroll processes effectively. With this innovative platform, you can enhance overall efficiency and employee satisfaction.

A single-database, homegrown software platform will allow you to stay ahead of industry trends as well as client needs. You can rely on seamless implementation which leads to a dedicated Account Manager, and a service team unlike any other provider. Paylocity uses the same solutions every day to increase engagement, collaboration, success, and productivity. Administrators, supervisors, employees, and managers can increase the efficiency of their daily activities. Paylocity can be connected to other business systems for seamless data flow between the tools you most use. Paylocity, a company based in Chicago, has revolutionized the market for human resources and payroll professionals for over 20 years. You are the point of contact between employers and employees in this public health emergency as a payroll and HR professional. As you navigate the impact of this crisis and find a new way to operate, consider us your resource. The coronavirus pandemic has changed our daily reality. But we are all in this together.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

Amazon API Gateway is an entirely managed service designed to simplify the process for developers to create, publish, maintain, monitor, and secure APIs, regardless of scale. Serving as the "entrance" for applications, APIs facilitate access to data, business logic, or services from the backend. Through API Gateway, developers can build both RESTful and WebSocket APIs, which are essential for enabling real-time two-way communication in applications. This service supports both containerized and serverless environments as well as web applications. It efficiently manages the complexities of processing hundreds of thousands of simultaneous API requests, handling traffic management, CORS, authorization and access control, throttling, monitoring, and versioning. Moreover, there are no upfront fees or minimum charges associated with API Gateway; instead, you only pay for the API calls and data transfer you utilize. With a tiered pricing structure, as your API usage grows, you can benefit from reduced costs, making it a cost-effective solution for businesses of all sizes. Additionally, the simplicity and scalability of API Gateway allow developers to focus more on building features rather than managing infrastructure.

An all-encompassing cloud contact center solution simplifies the process of connecting and collaborating with agents, employees, and customers alike. It enhances engagement, teamwork, and operational efficiency for achieving customer success. By crafting improved experiences, unlocking agent potential, and facilitating innovative work methods, businesses can thrive. Analyze emerging patterns and trends, derive significant insights, and take decisive actions with confidence. Decreasing reliance on IT resources while maintaining a dependable and secure platform is crucial for sustained success. Anticipate shifting customer demands with comprehensive support for voice and digital channels, intelligent routing, and proactive self-service solutions. To provide excellent customer experiences, it is essential to equip agents with a robust set of tools designed to save time and improve outcomes. Attaining full visibility allows organizations to capture valuable insights and respond swiftly to enhance customer interactions. Additionally, customizable reporting features significantly reduce the workload associated with managing and overseeing your contact center, ensuring a more efficient operation overall. In this fast-paced environment, continuous adaptation and improvement are necessary to meet the evolving needs of customers.

Envision turning each interview into a powerful strategic asset. Immerse yourself fully in the dialogue without the burden of jotting down notes. This isn't merely a dream; with Aspect, you will transform your hiring approach. Say goodbye to frantic note-taking, as Aspect provides lucid, comprehensive, and tailor-made AI summaries for every discussion, capturing essential details that truly matter. Discover ways to enhance your interviewing skills through individualized feedback derived from your conversations. Aspect integrates effortlessly with your current ATS systems, creating a cohesive hiring experience. Each interview has the potential to either elevate you or hold you back; the caliber of your discussions can serve as a springboard or an anchor. Transition swiftly from interviews to human-like organized summaries and enjoy the flexibility to fully customize both the topics covered in the summary and the format in which you wish to receive it. With Aspect, the future of interviewing is not just efficient, but also remarkably insightful.

RingCentral's RingCX is an advanced contact center solution that leverages artificial intelligence to optimize customer support and improve communication. By unifying voice, video, and more than 20 digital channels on a single platform, it allows agents to connect with customers using their preferred modes of communication. The integration of RingSense AI enhances the experience by providing immediate insights, automating various tasks, and supporting agents throughout the customer journey, thereby boosting agent efficiency and overall customer satisfaction. With its intuitive interface and easy setup, businesses can quickly adopt RingCX, often within just a few days. The service is competitively priced, starting at $65 per user each month, which encompasses unlimited calling and access to essential contact center functionalities. Additionally, this solution is designed to scale with business growth, making it a flexible choice for companies of all sizes.

The Avaya Experience Platform offers a robust solution for customer engagement, seamlessly blending voice, video, chat, messaging, and other forms of communication to ensure fluid interactions across different channels. Focused on improving experiences for both customers and employees, it provides agents with immediate access to customer information through a consolidated desktop interface, allowing for personalized and effective service. This platform facilitates the handling of both incoming and outgoing communications, ensuring that customers can connect through their preferred methods while providing agents with essential tools to efficiently address their concerns. By integrating various communication channels and incorporating sophisticated analytics, the Avaya Experience Platform enables organizations to enhance their contact center operations and deliver outstanding customer service. Additionally, its adaptability to changing customer needs allows businesses to stay competitive in a rapidly evolving market.

A unique logistics platform that provides unrivaled connectivity among ports, terminals and shipping lines as well as inland facilities and shippers to accelerate the supply chain ecosystem. We believe every move is important and provide solutions that offer more than high-level transparency. They also provide a deeper level, a predictive analytics, collaborative transformation, and heightened transparency for all participants in the supply chain. Most importantly, they deliver powerful execution to our customers. Kaleris connects supply chain participants into a single, consolidated ecosystem. This enables collaboration across networks and eliminates data dark spots.

Cisco CX Cloud serves as a comprehensive hub where users can tap into the knowledge and best practices of Cisco and its partners. This platform offers a seamless digital experience aimed at facilitating growth at a pace that suits your needs, guiding you toward success through a structured approach. The lifecycle journey is organized around specific use cases, complete with checklists and straightforward steps designed to expedite your journey toward realizing business value. It offers contextual learning opportunities to enhance knowledge and empower your workforce effectively. By utilizing actionable telemetry, it connects customers, partners, and Cisco, leveraging AI and ML to unveil distinct insights. CX Cloud stands as the digital foundation for Success Tracks, providing use case-driven guidance that enables you to reach your business objectives swiftly and at scale. Additionally, it offers enhanced visibility into expansive network infrastructures, improving both security and performance. This transformation of enterprise networks is pivotal for fostering global innovation and growth, paving the way for partners to lead in delivering transformative outcomes for clients. Ultimately, CX Cloud is not just a tool; it’s a catalyst for driving significant change in the digital landscape.